Customer care

2 weeks ago

Bucharest Metropolitan Area, Romania Smartedge Solutions Full time 20,000 - 30,000 per year

Responsibilities:

·Handling of inbound and outbound calls to address various call types from customers.

·Handling of incoming transactions (chat/email/social media) to address queries from various customers.

·Handling technical queries including troubleshooting for client diabetes-devices management software and app.

·Handling requests for free of charge items.

·Assisting customers to make the right product choice.

·Determine based on product complaint if warranty claim applies and if so, order, replacement product.

·Log information related to product complaints, to be researched by the quality team.

·Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.

·Response to Inbound email or whitemail via phone, email or whitemail.

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