Customer Support Development

1 day ago

Bucharest, Romania beBeeCareer Full time

Remote Opportunity for Career Growth

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  • This is a unique chance to kickstart your career in a remote first environment.

Suvoda prioritizes inherent talent over years of experience, creating a culture that promotes high performance, knowledge sharing, and access to cutting-edge technology.

">Job Description

We are looking for highly motivated individuals who can provide professional customer support via phone and email to users across multiple countries.

You will receive extensive training, mentorship, and hands-on experience to boost your professional growth and career prospects.

Responsibilities:

  • Provide tailored solutions to technical issues via phone and email
  • Document user interactions and resolve issues efficiently
  • Collaborate with cross-functional teams to escalate and resolve system issues
  • Manage multiple tasks in a fast-paced environment

Required Skills and Qualifications

To be successful in this role, you must have:

  • A strong critical and analytical reasoning skillset
  • Excellent communication and problem-solving skills
  • The ability to conduct in-depth investigative research
  • Proficient spoken and written English language skills
  • A college degree in progress or last year in university

Benefits

This opportunity includes:

  • Flexibility to work from anywhere in the country
  • Hands-on experience with industry-leading software and tools
  • Opportunities for professional growth and networking
  • Access to cutting-edge technology and training resources

What to Expect?

You'll start with an interactive training class where you'll learn the fundamentals of providing professional customer support.

As you progress, you'll gain hands-on experience with troubleshooting technical issues and delivering clear, tailored solutions.

Our team will provide continuous support and guidance throughout your journey.

About Us

Suvoda is a software company streamlining clinical trials for pharmaceutical and biotech clients globally.

We believe that together, we can achieve great things If you're looking to build a solid technical foundation and make a real impact, join us as a Customer Care Trainee.

We are aware that individuals may fraudulently represent themselves as our recruiters and/or hiring managers. We never request personal information or payment during the job application process.

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