Customer Support Professional

21 hours ago

Bucharest, Bucureşti, Romania beBeeSupport Full time
Customer Support Agent Opportunity

We are seeking a skilled and dedicated Customer Support Agent to join our team. As a Customer Support Agent, you will be responsible for providing exceptional support to our clients through various communication channels.

Your primary goal will be to resolve client inquiries efficiently and effectively, ensuring a positive experience and high satisfaction within the platform.

  • Provide helpful and thoughtful responses to questions or requests via email or chat, ensuring a positive experience and high satisfaction within the platform.
  • Handle the registration, tracking, and resolution of any issues or concerns clients may face while using the platform, ensuring smooth operations.
  • Assess whether to resolve inquiries directly or pass them on to the appropriate team for further assistance.
  • Meet individual and team performance goals (KPIs) set by management.
  • Identify and report technical issues on the game sites, following the proper incident management procedures.
Required Skills and Qualifications

To succeed in this role, you will need to possess:

  • Native/fluent proficiency in Dutch (C1) and English, both oral and written.
  • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
  • Proficient in writing and comfortable using online communication tools and ticket management systems.
  • Good knowledge of IT software such as Word, Excel, and Outlook, along with other online communication platforms.
  • Customer-focused, with a friendly, empathetic, and diplomatic approach to resolving issues.
  • Previous experience in a contact center or a similar customer support role.
  • Adaptable, resourceful, and able to stay calm and focused under pressure.
  • Able to work independently but also collaborate effectively as part of a team.
Benefits

We offer an excellent remuneration package based on experience, skills, and performance, as well as:

  • A dynamic multilingual, multicultural, and creative team environment with a positive and friendly atmosphere.
  • A flexible working schedule that includes rotating shifts 24/7 and the possibility to work remotely (maximum 2 days/week).
  • A meal allowance and private health insurance.

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