Dutch Speaker Customer Support Agent

4 days ago

Bucharest, Romania The lemon Consulting Full time

Position: Customer Support Agent Location: Bucharest, Romania Work model: Hybrid 3/2, after the training period Employment type: Full-time. DUTIES AND RESPONSIBILITIES: Provide helpful and thoughtful responses to questions or requests via email or chat, ensuring a positive experience and high satisfaction within the platform.Handle the registration, tracking, and resolution of any issues or concerns clients may face while using the platform, ensuring smooth operations.Assess whether to resolve inquiries directly or pass them on to the appropriate team for further assistance.Meet individual and team performance goals (KPIs) set by management.Identify and report technical issues on the game sites, following the proper incident management procedures. REQUIREMENTS: Native/fluent in Dutch (C1) and English, both oral and writtenStrong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.Proficient in writing and comfortable using online communication tools and ticket management systems.Good knowledge of IT software such as Word, Excel, and Outlook, along with other online communication platforms.Customer-focused, with a friendly, empathetic, and diplomatic approach to resolving issues.Previous experience in a contact center or a similar customer support role.Adaptable, resourceful, and able to stay calm and focused under pressure.Capable of meeting tight deadlines with minimal supervision while maintaining high quality.Able to work independently but also collaborate effectively as part of a team. BENEFITS: Excellent remuneration package based on experience, skills and performanceBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphereA friendly work environment that is adapted to reaching optimal performanceWorking schedule of rotating shifts 24/7 The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in BucharestMeal allowancePrivate health insurance

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