Careers: Technical Customer Support Specialist

3 days ago


Bucharest, Romania beBeeCustomerSupport Full time
About the Role

We are seeking a Customer Care Trainee to join our team. As a Customer Care Trainee, you will receive extensive training and hands-on experience to boost your professional growth and career prospects.

Key Responsibilities:
  • Provide professional customer support via phone and email to users across multiple countries
  • Troubleshoot technical issues with tailored solutions
  • Document user interactions and resolve issues efficiently
  • Ensure data integrity and compliance when handling sensitive information
  • Collaborate with cross-functional teams to escalate and resolve system issues

A Day in the Life:

You'll kick off your journey with a dynamic training class where you'll dive into the fundamentals of providing professional customer support. You'll get hands-on experience with troubleshooting technical issues and delivering clear, tailored solutions. It's a great opportunity to build a solid technical foundation and make a real impact.

Requirements:
  • College degree in progress or last year in university
  • Strong critical and analytical reasoning skills
  • High achieving, exploratory nature
  • Quick learner and adaptive to new processes, technologies, and tools
  • Ability to conduct in-depth investigative research
What We Offer:
  • Remote work opportunity with flexibility
  • Hands-on experience with software and tools used in clinical trials
  • Networking and professional growth opportunities
  • Skill development and training
About Us

We prioritize talent over years of experience and promote high performance, knowledge sharing, and access to cutting-edge technology. Our environment fosters personal development and a sense of belonging as core principles.



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