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Assistant to Senior Operations Manager
2 weeks ago
This is an exciting opportunity for a highly organised and detail-oriented individual to join our team as an Assistant to Head of Services.
The role involves playing a key part in keeping complex projects moving, people informed, and priorities clear. This is a high-visibility position that requires someone who thrives on structure, loves solving problems, and can bring people together to get things done.
Key Responsibilities:- Project Coordination: Plan timelines, track progress, flag risks, and support delivery across a range of initiatives.
- Dashboard Creation: Develop clear, accurate reports and visual dashboards that provide real-time visibility on project health and team workload.
- Meeting Management: Own the rhythm of the projects—arrange meetings, circulate agendas, track actions, and ensure follow-ups don't get lost.
- Stakeholder Engagement: Work directly with stakeholders across the business to coordinate workstreams and remove blockers.
- Communication: Ensure updates are shared clearly, meetings are purposeful, and everyone knows what's happening next.
We need someone who combines structure with people skills, and thrives in a fast-paced environment. Key qualities include:
- Organisational Skills: You keep things tidy, track multiple workstreams, and spot what others miss.
- Calm Under Pressure: You remain calm in the chaos and don't let shifting priorities knock you off balance.
- Excellent People Skills: You know how to read a room, build rapport, and work with all types of people.
- Logical Thinking: You bring order to complexity and always look for clear, practical solutions.
- Proactivity: You take the lead and make things happen.
Experience in project coordination or operations support, ideally in fast-moving digital, gaming, or customer-facing environments, is a strong plus. Confidence with tools like Excel/Google Sheets, project tracking platforms, and creating dashboards will set you up for success.
Why It's a Great Opportunity:This role sits in a team where Customer Experience meets Operational Excellence. You'll be joining a company that's scaling fast—and we need people who can match that energy.
Requirements:You'll thrive here if you:
- Grow faster with a team that's always learning.
- Value collaboration over ego.
- Take ownership and accountability seriously.
- Look for purpose, not just a paycheck.
- Prefere flexibility and rewards that reflect your impact.
If you prefer working in a highly structured environment where priorities rarely shift, this role might feel uncomfortable. We move fast, and we expect our people to move with us.
What It's All About:This is a great opportunity for a sharp, organised, and people-savvy project coordinator who's ready to step into a high-growth role with real ownership, real pace, and real visibility.