Test Manager

Test Manager, Delivery Operations (Cluj-Napoca - with 2 days working from the office)

We are looking for a dedicated, ambitious, and self-driven Test Manager to take ownership of the success of multiple projects. The role involves quality & test advocacy, resource planning & management and resolution of issues that impede the testing effort. This role is based in Cluj and requires working from the office 2 days per week.

About Global App Testing

• Put simply, when the likes of Google or Facebook need to globally test their app, they use Global App Testing. We help companies all around the world to accelerate growth through our crowd-enabled testing platform for web and mobile apps.
• Internationalising software at speed has become increasingly problematic, with the vast combination of new devices, operating system upgrades and global network providers.
• By taking a customer-focused approach to quality, hundreds of leading brands including Facebook, You Tube, Microsoft, General Electric, and iHeartMedia rely on Global App Testing's platform to improve quality at a speed that allows agile and DevOps teams to release faster and more often.

Our Mission and culture

• At Global App Testing, we have the capability to leverage over 50,000 assessed and professional testers with real devices in real environments in over 189 countries.
• We've also gained worldwide recognition for innovations in the testing field - most notably creating Testathons and publishing a best-selling book called Leading Quality (a definitive guide and philosophy on how the right QA can increase your speed, scale, and global growth). Testathons, (hackathons for testers), have now run in over 35 countries with leading tech teams from the likes of Spotify and Instagram.
• At Global App Testing we've created an open and inclusive environment where you can play to your strengths whilst stretching yourself to become the best version of yourself. We believe focusing on your core skills, enjoying your work, building lasting internal relationships, and collaborating with other equally passionate and world-class people is a recipe for your success.
• We embrace an inclusive and friendly environment, knowing how important it is to have a healthy work-life balance.

Overview:

• The Test Manager is responsible for overseeing complex business-as-usual processes and test cycle management while supporting collaboration across cross-functional teams. This role requires a proactive approach to process optimisation, project management, and effective communication. The ideal candidate will ensure operational excellence, contribute to continuous improvement initiatives, and support a collaborative team environment.

• Process Management:

• Manage complex business as usual processes, collaborating with cross-functional teams to streamline workflows and optimise processes.

• Contribute to improving processes by identifying inefficiencies and suggesting process enhancements.
• Take ownership of resolving difficult situations and collaborating with stakeholders and team members to find solutions.

• Oversee the execution of test cycles, ensuring accuracy, adherence to timelines, and maintaining high-quality standards.

• Project Management & Communication:

• Manage projects by scoping, planning, allocating testers, and monitoring progress.

• Ensure alignment with cross-functional teams to achieve goals and resolve challenges related to test cycles.
• Effectively communicate process changes and updates to stakeholders, adapting language for different audiences.
• Demonstrate empathy by understanding diverse perspectives and adapting communication styles to suit varying contexts and individuals.

• Foster open dialogue and maintain clear, concise communication across teams and stakeholders to promote collaboration and alignment.

• Test Cycle Management & Risk Assessment:

• Ensure test cycles are valid, accurate, and completed on time.

• Monitor tester progress, manage delays, and replace testers when necessary.
• Conduct cycle investigations, document lessons learnt, and share insights to improve future cycle management.

• Identify and evaluate risks across projects, collaborate on risk mitigation strategies, and track risk monitoring activities.

• Tool Proficiency & Process Improvement:

• Knowledge of tools like Jira and Confluence is a plus.

• Continuously improve internal processes by suggesting tool enhancements, streamlining workflows, and integrating new technologies.

• Participate in process improvement initiatives and collaborate with teams to ensure smooth coordination across departments.

• Documentation & Knowledge Sharing:

• Manage to map out the flow of activities, inputs, and outputs, ensuring accurate documentation of test cycles and internal processes.

• Maintain data integrity through regular validation checks, ensuring high-quality information across all documentation.
• Share knowledge with the team on testing processes or any area of interest.
• Collaborate with other teams to keep documentation up to date, ensuring easy access and clarity.

• Being data driven and organised when it comes to documenting processes.

• Teamwork, Collaboration & Stakeholder Management:

• Support effective communication and teamwork.

• Build strong working relationships across departments to enhance collaboration and mutual support.
• Actively contribute to team discussions, sharing insights and listening to diverse perspectives.
• Support an inclusive team environment that encourages open communication and innovation.
• Proactively identify and address team needs, ensuring alignment with overall organisational objectives.
• Act as a liaison between teams to ensure alignment on shared goals and priorities.
• Possess flexible and curious perspectives, approach challenges and obstacles with a solution-oriented mindset.

• 2-3 years of experience in QA operations or a similar role within a tech company.
• Proven experience in process management or a related role.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Excellent communication and interpersonal skills, with the ability to adapt to various audiences.
• Familiarity with tools like Jira, Confluence, and other project management or process improvement tools.
• Ability to manage multiple priorities, maintain attention to detail, and meet deadlines.
• A collaborative mindset with a passion for supporting teamwork and driving results.
• Ability to manage complex projects.

• Experience in process improvement and streamlining workflows for efficiency.

• It's considered a plus experience in risk mitigation and analysis.

Role benefits

• Team culture - Team culture plays a huge role in what we do here at Global App Testing. From monthly outings to weekly gatherings, we make sure that everyone is included, appreciated, and part of the team.
• Your personal growth - We are huge on personal development and will dedicate time to helping to make sure you achieve your personal and professional goals and bucket lists.
• Responsibility and creative freedom - you'll have a role that will be vital to the company's success and every idea you come up with will always be considered.

Benefits package

• Private Healthcare Insurance
• 25 days of paid holiday
• Meal tickets
• Flexible working location and hours
• Educational assistance and career development