Customer Service Specialist

5 days ago

Bucharest, Bucureşti, Romania 1896a163-1c7b-4120-a2a9-c68a48ce64fe Full time 20,000 - 40,000 per year

Customer Service Specialist

Location: Ilfov, Romania

Industry: Home Furniture / Upholstery Fabric / Furniture

For our promising e-commerce client, we are looking for a Customer Service Specialist to manage pre- and post-sales communication.

The role requires working on-site, 5 days per week.

Key Responsibilites

  • Handle customer inquiries via email, WhatsApp, and voice calls (Zendesk platform).
  • Assist with pre-sales questions (product info, payment, stock availability).
  • Support post-sales processes (shipment tracking, advance payments, order follow-up).
  • Enter and update orders in Shopify; manage backend operations.
  • Upload FAQs and configure automated responses on Zendesk.
  • Collaborate with team members to ensure seamless customer experience.

Requirements

  • 3–5 years experience in customer service, preferably in e-commerce.
  • Romanian mandatory, additional English, French, Italian, or Spanish is a plus.
  • Experience with Zendesk or similar platforms.
  • Strong problem-solving skills and online communication experience.
  • Ability to manage multiple communication channels efficiently.

Please note that only shortlisted candidates will be contacted.

Reset HR Consulting empowers organizations and individuals to thrive through deep expertise in talent, leadership, and culture. We partner with our clients to identify top talent, develop resilient leaders, and craft future-ready HR strategies, creating a lasting impact. Our services include recruitment solutions, executive search, leadership development, outplacement, employer branding, and HR projects. Headquartered in Istanbul, we serve clients across Turkey, Europe and the Middle East.

Job Type: Full-time

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