Customer Service Specialist

18 hours ago

Bucharest, Bucureşti, Romania Lantmännen Unibake Full time €20,000 - €25,000 per year
  • Applications are considered on a rolling basis

  • Bucharest
  • On-site


Job Description

Have an appetite for more?

Join a leading global bakery group powered by ambitious people that are truly passionate about delivering the best in everything they do.

With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.

An exciting opportunity has arisen for a Customer Service Specialist to join our Lantmännen Unibake team at our office in Pantelimon, Ilfov.

Reporting to Commercial Director, you will receive and process customer orders, inquiries, and/or complaints covering items or products ordered, to provide good service for customers.

This is what you will do:

  • Record and process orders and/or inquiries received by e.g. EDI, mail.
  • Handle complains within clearly defined instructions.
  • Coordinate orders and deliveries with clients.
  • Collect and provide products' information within established guidelines.
  • Report centralized credit notes within established limitations and confirm orders.
  • Serve as communication link between customers, customer service and sales staff.
  • Track order activity, and alert appropriate staff of any potential delivery problems.

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