German Customer Support Advisor

3 days ago

Bucharest, Bucureşti, Romania Cross Border Talents Full time €15,000 - €25,000 per year


About the Role

Are you fluent in German and passionate about delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy helping others solve problems? Join our team as a German Customer Support Advisor in Bucharest We offer flexible work arrangements, allowing you to work on-site or in a hybrid mode to suit your lifestyle.

Key Responsibilities
  • Customer Engagement: Respond to customer queries via phone, email, and chat in German.
  • Issue Resolution: Provide clear and accurate solutions to customer issues and inquiries.
  • Product Expertise: Gain comprehensive knowledge of our products and services to assist customers effectively.
  • Record Keeping: Maintain detailed and accurate records of customer interactions and issues in our CRM system.
  • Feedback Collection: Gather and report customer feedback to enhance our products and services.
  • Team Collaboration: Work closely with other teams to ensure seamless customer service and operational efficiency.
Requirements
  • Language Skills: Fluency in German and strong English communication skills.
  • Experience: Previous customer support experience is advantageous but not mandatory.
  • Technical Proficiency: Comfortable with basic computer operations and learning new software tools.
  • Problem-Solving: Excellent analytical skills and a proactive approach to resolving customer issues.
  • Interpersonal Skills: Strong communication skills and a customer-oriented attitude.
  • Flexibility: Ability to work various shifts, including weekends and holidays if required.
What We Offer
  • Competitive Salary: Attractive salary package with performance-based bonuses.
  • Flexible Work Options: Choose between on-site work or a hybrid model to balance your work and personal life.
  • Career Growth: Opportunities for professional development and career progression.
  • Supportive Environment: A friendly and inclusive team atmosphere in our modern Bucharest office.
  • Comprehensive Training: In-depth training to help you excel in your role.
  • Employee Benefits: Health insurance, meal vouchers, and more.
How to Apply

Ready to embark on an exciting career journey with us? Send your resume now.


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