German Client Advisor

2 days ago

Bucharest, Bucureşti, Romania CBT Full time


Job Title: German-Speaking Customer Service Representative
Location: Bucharest, Romania (Onsite)
Job Type: Full-Time, Permanent

About Us:

At [Company Name], we are committed to delivering exceptional customer service and creating meaningful experiences for our clients. As we continue to expand, we are looking for a passionate German-Speaking Customer Service Representative to join our growing team in Bucharest, Romania. This is your chance to be a part of an innovative company that values customer relationships and offers you the opportunity to thrive in a dynamic and supportive environment. If you are ready to make a difference, we want to hear from you

What You'll Do:

As a German-Speaking Customer Service Representative, you will be at the heart of our customer operations, providing top-tier support to our German-speaking clients. You'll engage with customers through various communication channels—phone, email, and live chat—resolving their issues, answering questions, and ensuring a positive customer experience every time. Your fluency in German will be key to building strong, lasting relationships and providing the best solutions to our clients.

Key Responsibilities:
  • Provide exceptional customer support to German-speaking clients via phone, email, and live chat.
  • Address and resolve customer inquiries, technical issues, and product-related concerns quickly and efficiently.
  • Maintain comprehensive knowledge of our products and services to provide accurate and helpful information to customers.
  • Ensure all customer interactions are handled with professionalism, empathy, and a focus on providing solutions.
  • Achieve and exceed performance targets, including response times, issue resolution rates, and customer satisfaction.
  • Effectively manage and resolve escalated customer issues with a calm and solution-focused approach.
  • Collaborate with internal teams to ensure the best possible customer experience across all touchpoints.
  • Provide feedback and suggestions to help improve internal processes and overall customer service quality.
What We're Looking For:
  • Fluency in German (native or near-native) and English (written and spoken).
  • Previous experience in a customer service or contact center role is preferred.
  • Excellent communication skills with a clear, friendly, and professional demeanor.
  • Strong problem-solving abilities and the capability to handle challenging customer situations with ease.
  • A self-motivated individual who can work independently and collaborate effectively with a team.
  • A proactive, positive attitude and an eagerness to contribute to a fast-paced environment.
  • Strong attention to detail and excellent organizational skills.
  • Ability to work onsite in Bucharest, Romania.
What We Offer:
  • Competitive salary and performance-based bonuses to reward your hard work.
  • Comprehensive health and wellness benefits to keep you at your best.
  • Paid vacation days and public holidays, ensuring a healthy work-life balance.
  • Ongoing professional training and opportunities for career development.
  • A vibrant and supportive team environment where your contributions are valued.
  • Career growth potential in a rapidly expanding company.
  • A positive and collaborative work culture where your ideas are encouraged and heard.

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