German Speaking Customer Support

1 week ago

Bucharest, Bucureşti, Romania Workster Jobs Full time


UniCredit Germany is excited to expand its team by hiring a proactive and detail-oriented German Speaking Customer Support professional. Join a dynamic customer support environment tailored to assist our diverse and valued clients.

Main Responsibilities
  • Provide exceptional customer service through phone, email, and chat channels while ensuring a seamless customer experience.
  • Handle customer inquiries regarding banking products and services efficiently and professionally.
  • Identify, troubleshoot, and resolve client issues in a timely manner, adhering to company policies.
  • Maintain detailed records of customer interactions and transactions, noting any issues and solutions provided.
  • Collaborate effectively with team members and other departments to enhance the overall customer experience.
  • Proactively provide feedback on the efficiency of the customer service process.
Desired Skills and Qualifications
  • Fluency in German and proficiency in English is required.
  • Previous experience in customer support, preferably within the banking or financial sector.
  • Excellent communication skills, with the ability to convey complex information clearly and concisely.
  • Demonstrated problem-solving abilities and a customer-oriented mindset.
  • Strong organizational skills with attention to detail, ensuring accuracy in all service transactions.
  • Proficiency in MS Office applications and familiarity with CRM systems is a plus.
  • Ability to work both independently and as part of a collaborative team environment.
Compensation and Benefits
  • Competitive salary with additional performance-based bonuses.
  • Full-time role with opportunities for career progression within UniCredit Germany.
  • Inclusive health and wellness programs including private health insurance.
  • Continuous training and development opportunities to further your career.
  • Flexible working hours with the possibility of remote work options.
  • A welcoming and diverse work culture that promotes innovation and teamwork.

If you are a customer-focused professional with excellent language skills and a passion for providing top-notch support, we encourage you to apply. Join UniCredit Germany and contribute to building strong customer relationships in an international financial services company.

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