German-Speaking Customer Support Agent

4 days ago

Bucharest, Bucureşti, Romania Cross Border Talents Full time 10,000 - 15,000 per year


We are hiring on behalf of our multinational client company, is a leading BPM, Technology and Digital Services and Solutions Company with a 100% focus on customer experience, operating 19 delivery centers globally, serving premier clients across travel, transportation, and hospitality domains.

As a German-speaking Customer Support Agent, you will be a key player in ensuring outstanding customer service within the hospitality sector. This role involves handling customer interactions primarily via email and phone, addressing queries and issues related to OYO home rentals.

Working mode: hybrid (2 days on-site, 3 days remotely)Mon - Fri

Key Responsibilities:

  • Provide exceptional customer service via email and phone.
  • Manage communications with customers regarding home rental inquiries, reservations, and other account management issues.
  • Ensure timely and accurate responses to customer inquiries.
  • Maintain a positive, empathetic, and professional attitude towards customers.
  • Collaborate with team members to ensure customer satisfaction and efficient problem resolution.

Requirements:

  • Proficient in written and spoken German (C1 and higher).
  • Advanced level of English (B2 and higher)
  • EU member state citizenship or Romanian Residence Permit
  • Prior experience in customer service, preferably in hospitality or a related field.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Strong communication skills and a customer-centric approach.
  • Ability to work in a dynamic, fast-paced environment.
  • Proficiency in Microsoft Office and Outlook.

Working Environment:

  • Dynamic, young, and diverse environment.
  • Fully equipped workstations and modern kitchen/lunch area.
  • Easy access to public transportation, local shops, and restaurants.


Package Details

Perks and Benefits:

  • Competitive salary and comprehensive benefits package.
  • Meal tickets and private medical insurance.
  • Reimbursement for public transportation.
  • Referral Program with rewards for successful recommendations.
  • Long-term contract with opportunities for career advancement.
  • Full paid training provided.
  • Opportunities for incentives and bonuses.
  • Supportive and collaborative work culture

  • Customer Support Agent

    4 days ago

    Bucharest, Bucureşti, Romania SkillMatch Solutions Full time 24,600 - 60,000 per year

    We are looking for a dedicated and customer-centric German-speaking Customer Agent to join our team in Bucharest. The ideal candidate will play a key role in delivering top-notch customer service to our German-speaking clientele, handling inquiries, resolving issues, and ensuring a smooth travel experience. This position necessitates strong communication...

  • French-Speaking Customer Support Agent

    4 days ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 15,000 - 30,000 per year

     Join our client's dynamic team in Bucharest, a city known for its rich history, beautiful architecture, and vibrant cultural scene. The project you will be working for is airline company that is a global leader in the aviation industry, dedicated to providing exceptional travel experiences and customer service. We pride ourselves on our commitment to...

  • Customer Support Agent

    2 days ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 20,000 - 25,000 per year

    Are you a Italian Speaker living in Romania?Then look no further:We are looking for a Customer Support Agent (Italian Speaking) in RomaniaPosition: Customer Support Agent (Italian Speaking)Location: On-site, RomaniaSchedule: Monday - Friday, 10:00 - 19:00Contract: PermanentStart date: Discover the joy of working with a global aviation leader Our client is...

  • Customer Support Agent

    2 days ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 52,800 - 70,000 per year

    Are you a French Speaker living in Romania?Then look no further:We are looking for a Customer Support Agent (French Speaking) in RomaniaPosition: Customer Support Agent (French Speaking)Location: On-site, RomaniaSchedule: Monday - Friday, 10:00 - 19:00Contract: PermanentStart date: Discover the joy of working with a global aviation leader Our client is...

  • German Speaking Customer Support

    4 days ago

    Bucharest, Bucureşti, Romania Workster Jobs Full time €30,000 - €60,000 per year

    UniCredit Germany is excited to expand its team by hiring a proactive and detail-oriented German Speaking Customer Support professional. Join a dynamic customer support environment tailored to assist our diverse and valued clients.Main ResponsibilitiesProvide exceptional customer service through phone, email, and chat channels while ensuring a seamless...

  • Remote German speaking Travel Agent in Athens, Greece

    4 days ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €12,000 - €18,000 per year

    Cross Border Talents is looking for a German speaking Travel Agent to work remotely in Greece for a Global Leader in the travel industry. Your Role as a Bilingual Customer Advisor:Respond and record consumer inquiries through free phone lines for customers;Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services...

  • Remote German speaking Travel Agent in Athens, Greece

    2 days ago

    Bucharest, Bucureşti, Romania Learning & Growth Education Ltd Full time €16,800 per year

    Cross Border Talents is looking for a German speaking Travel Agent to work remotely in Greece for a Global Leader in the travel industry.Your Role as a Bilingual Customer Advisor:Respond and record consumer inquiries through free phone lines for customers;Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services...

  • Technical Support Agent

    6 days ago

    Bucharest, Bucureşti, Romania Guillemot Corporation Full time 15,000 - 30,000 per year

    We have 1 role open:· Technical Support Agent with English and GermanPart of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company's representative for both Thrustmaster and Hercules brands.We are looking for 1 Technical...

  • Technical Support Agent

    6 days ago

    Bucharest, Bucureşti, Romania Guillemot Corporation Full time

    We have 1 role open:· Technical Support Agent with English and GermanPart of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company's representative for bothThrustmaster and Herculesbrands.We are looking for 1 Technical...

  • Croatian speaking Customer Service Agent in Athens, Greece

    6 days ago

    Bucharest, Bucureşti, Romania Learning & Growth Education Ltd Full time €15,000 - €30,000 per year

    Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, GreeceActivitiesAgent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no...