English-speaking Customer Advisor

Are you fluent in English, passionate about customer service, and eager to make a real difference in the dynamic iGaming industry? Join our international, fast-growing team in Bucharest as a Customer Advisor and become a trusted part of a leading online gaming operation. This is an exciting opportunity for individuals who thrive in multicultural environments, enjoy problem-solving, and are dedicated to delivering outstanding player experiences for English-speaking customers.

Main Responsibilities – English Customer Advisor Jobs Bucharest, iGaming Sector

• Provide high-quality, personalised support to English-speaking players via live chat, email, and phone, ensuring an exceptional customer journey at every touchpoint.
• Resolve player queries efficiently – including account issues, payments, bonuses, responsible gaming, and technical troubleshooting – with empathy and professionalism.
• Deliver expert advice on iGaming products, promotions, and features to maximise player engagement and satisfaction.
• Monitor and proactively flag potential problems or suspicious player behaviour according to internal security protocols and responsible gaming policies.
• Collaborate closely with other customer support, payments, and technical teams to ensure prompt resolution of player requests.
• Keep up-to-date and adhere to company guidelines, gaming regulations, and compliance standards relevant to the Bucharest iGaming market.
• Contribute to a positive, inclusive team atmosphere and champion company values in every customer and colleague interaction.
• Take part in process improvement initiatives to optimise the customer experience and enhance support workflows.

Required Skills & Qualifications – English Customer Support iGaming Jobs Bucharest

• Native or near-native fluency in English, with excellent written and spoken communication skills.
• Previous experience in customer service, online support, or the iGaming sector is a strong advantage.
• Exceptional problem-solving and active listening abilities, with a patient and adaptable approach to diverse customer needs.
• Solid digital literacy and comfort using CRM systems, chat tools, and online platforms.
• Strong organisational skills and attention to detail, particularly when working in a demanding, fast-paced environment.
• Awareness of iGaming products, responsible gaming principles, and data protection guidelines is highly desirable.
• Ability to work flexible shift patterns – including evenings, weekends, and public holidays – as required in the online gaming industry.
• A collaborative, proactive attitude and commitment to continuous personal and professional growth.

Benefits – English Customer Advisor Careers in iGaming Bucharest

• Competitive compensation and attractive performance-based bonuses tailored to the Bucharest market.
• Comprehensive private health insurance and access to wellbeing resources.
• Clear career development pathways within one of the most exciting, global industries.
• Extensive onboarding, ongoing training, and support for upskilling, including professional courses in iGaming and customer service.
• Friendly, diverse workplace culture with a genuine focus on respect, teamwork, and continuous learning.
• Modern, centrally located office in Bucharest with options for flexible or hybrid work, depending on business needs.

Why Choose an iGaming Customer Support Career in Bucharest?

• Empower players to experience world-class online entertainment while expanding your knowledge of a cutting-edge digital industry.
• Develop highly valued skills in digital communication, customer engagement, and iGaming expertise that open doors globally.
• Be part of a motivated, supportive team driving innovation and responsible gaming in Bucharest's thriving technology hub.
• Join a mission-driven company that champions diversity, fairness, and exceptional service for players worldwide.

Next Steps – Apply for English Customer Advisor iGaming Jobs Bucharest

If you are enthusiastic about online gaming, fluent in English, and passionate about creating memorable customer experiences, apply today to launch your rewarding iGaming support career in Bucharest

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