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Senior Account Manager

2 weeks ago

Bucharest Metropolitan Area, Romania ICONIC21 Full time €30,000 - €60,000 per year

We are seeking a talented and motivated Senior Account Manager to join our dynamic team in the iGaming industry. As an Senior Account Manager, you will play a crucial role in managing relationships with our key clients and ensuring their satisfaction and success.

Key Responsibilities:

  • Manage a portfolio of B2B clients within the iGaming sector, building strong, lasting relationships across multiple stakeholders;
  • Act as the primary point of contact for our iGaming clients, building and maintaining strong relationships with them;
  • Understand and communicate the technical and commercial aspects of our products and services to clients;
  • You will have extensive knowledge of the client's product suite: what do they use, what don't they use, what would they like to use and how can we support them;
  • Provide support to clients and ensure that their needs are met promptly and effectively – you will identify and communicate those needs within our company;
  • You will identify opportunities to up sell and cross sell to increase revenue for both parties;
  • Work closely with internal teams to ensure that client needs are met and that projects are delivered on time and to specification;
  • Provide regular reports and updates to clients, and to the head of account management on account status and KPIs;
  • Stay up-to-date with industry trends and developments, and provide guidance and advice to clients on how to leverage them to achieve their goals;
  • Develop and execute account strategies to meet and exceed sales and retention targets;
  • Represent the company at major iGaming conferences and events globally, showcasing our value proposition to existing and potential clients;
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
  • Prepare reports on account status.

Requirements:

  • Previous experience in a similar role in the iGaming industry, especially with casino type products;
  • Solid understanding of B2C operators in the iGaming space and their business models;
  • Emphatic and attentive to detail, must be comfortable and confident to engage and interact with the customers and foster good working relations;
  • Resilient and ready to solve problems on the go, adjusting your strategy in different situations;
  • A commercial and strategic mindset, along with a strong motivation to achieve KPIs;
  • You are a tech-savvy individual with proficiency in Microsoft Suite and experienced with Jira (or similar systems);
  • Ability to work independently and proactively while also valuing fruitful collaboration with the rest of the team;
  • Fluency in English on a professional level (verbal and written communication);
  • Strong business acumen and a results-driven mindset;
  • Openness to travel for industry events and conferences as required;
  • Based in Bucharest or open to relocation, with the ability to work in a hybrid environment.

Why Join Us:

  • Opportunity to work in a thriving industry with endless growth potential;
  • Collaborative and supportive team environment;
  • Ongoing training and professional development opportunities;
  • Chance to work with top-tier clients and cutting-edge technology.

If you are passionate about account management, client relationships, and the exciting world of iGaming, we would love to hear from you. Join us and take your career to the next level