Specialist în Suport Tehnic

ICONIC21
is a premier provider of live dealer and casino games, offering a diverse and extensive portfolio designed to captivate and entertain.

What sets
ICONIC21
apart is its commitment to providing branded solutions tailored to each client's unique needs, featuring dedicated studios and custom games that enhance the gaming experience.

With a client-centric philosophy,
ICONIC21
excels at understanding the specific requirements of its partners, delivering solutions with speed and precision, and maintaining transparent communication.

ICONIC21
ensures that every gaming experience is not just personalized but also elevates the brand, consistently surpassing expectations and setting a new standard every time.

Nice to Have

• Prior experience in broadcast studios, live event production, or TV/media environments;
• Familiarity with video-over-IP technologies, cloud streaming platforms, and modern encoding/decoding solutions;
• Ability to analyze and improve workflows, propose and implement new tools and technologies;
• Experience with ticketing systems like Jira, Confluence;
• Interest in mentoring junior team members and improving internal documentation and standards.

Requirements

• Ability to work in shifts, including nights, weekends and holidays;
• Proven experience in managing a team of technical specialists (minimum 1 year in a leadership role), including task delegation, performance tracking, and team motivation;
• Strong project management skills, with the ability to plan, execute, and supervise complex installations and technical operations;
• Excellent communication and coordination skills, both within the team and across departments (e.g., Production, IT, Content);
• In-depth knowledge of video signal delivery chains, including IP, SDI, HDMI, and other relevant formats;
• Hands-on experience with studio infrastructure, including video/audio routing, broadcast automation systems, signal monitoring, and fault isolation;
• Solid understanding of structured cabling systems (LAN, SDI, Power) and at least 1 year of hands-on experience with installation, cable laying, and patching;
• Practical knowledge of sound, video, and lighting systems, especially in live studio or broadcast environments;
• Strong skills in networking (switches, VLANs, IP addressing) and electrical systems used in production environments;
• Confident working with technical documentation, system schematics, and project drawings;
• Good understanding of Windows and Linux environments, including routine maintenance and troubleshooting;

Key Responsibilities

• Efficient task distribution, adherence to timelines, and maintaining high operational standards;
• Plan, coordinate, and oversee the installation, upgrades, and ongoing support of studio and broadcast systems;
• Ensure incident response and troubleshooting is timely and well-documented in Jira or other systems;
• Take ownership of technical R&D, evaluating and testing emerging technologies to improve production workflows with the support of video team;
• Maintain and audit the studio asset inventory, ensuring all equipment is up to date and operational;
• Collaborate with internal departments to align on project needs and production schedules;
• Ensure compliance with internal policies, security standards, and documentation protocols;
• Regularly review and improve team processes, driving a culture of accountability, learning, and innovation.

What We Offer:

• A dynamic working environment with opportunities for growth and development.
• Collaboration with a professional and supportive team.
• Meal tickets;
• Private medical subscription;