German speaking Customer Services and Collections Manager

23 hours ago

Bucharest, Bucureşti, Romania The lemon Consulting Full time €30,000 - €60,000 per year


Position: Customer Services and Collections Manager

Location: Bucharest, Romania

Work model: Hybrid

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

  • Develop and implement departmental strategies to achieve service quality, performance, and efficiency objectives.
  • Monitor and manage operational performance against defined SLAs and KPIs across customer service and collections (or equivalent) processes.
  • Identify and mitigate operational or financial risks through data analysis and proactive management.
  • Lead corrective action initiatives and ensure the successful delivery of improvement plans to meet performance goals.
  • Drive continuous improvement through structured reviews, process optimization, and adoption of best practices.
  • Ensure full compliance with internal policies, procedures, and relevant regulatory requirements.
  • Collaborate with central or cross-functional teams to share insights, metrics, and recommendations for enhanced performance.
  • Manage workforce planning, staffing, and budgeting to maintain effective resource allocation.
  • Support or lead Centers of Excellence (CoE) initiatives to promote standardization and performance excellence.
  • Conduct regular team meetings to communicate updates, align objectives, and motivate employees.
  • Foster a culture of learning and professional growth through coaching, mentoring, and career development planning.
  • Design and implement tailored training programs for onboarding and ongoing skill enhancement.

REQUIREMENTS:

  • Native/fluent in German (C1), both verbal and written. As well as proficiency in English (B2).
  • Bachelors or Masters degree in Business Administration, Management, or a related field (MBA preferred).
  • Minimum of 5 years experience in team leadership or operations management, ideally within a service delivery or collections environment.
  • Proven ability to manage large teams (20+ employees) and deliver measurable performance improvements.
  • Demonstrated experience in process optimization, performance management, and risk mitigation.
  • Strong leadership, communication, and people development skills.
  • Solid understanding of customer service operations, credit management, or similar business functions.
  • Experience in a B2C operational environment is an advantage.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • A friendly work environment that is adapted to reaching optimal performance
  • Working schedule of rotating shifts 24/7
  • Meal allowance
  • Company car
  • Private health insurance

  • German speaking Customer Services and Collections Manager

    22 hours ago

    Bucharest, Bucureşti, Romania The lemon Consulting Full time 40,000 - 80,000 per year

    Position: Customer Services and Collections Manager Location: Bucharest, Romania Work model: Hybrid Employment type: Full-time. DUTIES AND RESPONSIBILITIES:Develop and implement departmental strategies to achieve service quality, performance, and efficiency objectives.Monitor and manage operational performance against defined SLAs and KPIs across...

  • Customer Services and Collections Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania JUJUR Full time 40,000 - 80,000 per year

    We are seeking a Customer Services and Collections Manager. This role is pivotal in ensuring high-quality customer service, effective collections and loss mitigation, and the development of a newly transitioned team. The successful candidate will drive operational excellence, foster team growth, and ensure compliance with internal and external...

  • German Speaking Customer Support

    22 hours ago

    Bucharest, Bucureşti, Romania Workster Jobs Full time €15,000 - €25,000 per year

    UniCredit Germany is excited to expand its team by hiring a proactive and detail-oriented German Speaking Customer Support professional. Join a dynamic customer support environment tailored to assist our diverse and valued clients.Main ResponsibilitiesProvide exceptional customer service through phone, email, and chat channels while ensuring a seamless...

  • German Speaking Game Presenter Bucharest

    22 hours ago

    Bucharest, Bucureşti, Romania Workster Jobs Full time 15,000 - 25,000 per year

    We are seeking a dynamic and engaging German Speaking Game Presenter for a renowned gaming company, located in Bucharest, Romania. This role presents an exciting opportunity for individuals passionate about gaming and excellent at engaging with audiences. If you are enthusiastic, flexible, and love the world of gaming, this position offers a vibrant and...

  • German-Speaking Customer Support Agent

    23 hours ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time 15,000 - 25,000 per year

    We are hiring on behalf of our multinational client company, is a leading BPM, Technology and Digital Services and Solutions Company with a 100% focus on customer experience, operating 19 delivery centers globally, serving premier clients across travel, transportation, and hospitality domains.As a German-speaking Customer Support Agent, you will be a key...

  • German-Speaking Customer Experience Specialist

    23 hours ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time €15,000 - €25,000 per year

    We're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...

  • German Customer

    2 weeks ago

    Bucharest, Bucureşti, Romania IGT Solutions Full time €20,000 - €25,000 per year

    Our Identity:At IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech...

  • Dutch-Speaking Customer Service Representative

    22 hours ago

    Bucharest, Bucureşti, Romania CBT Full time €15,000 - €25,000 per year

    Job Title: Dutch-Speaking Customer Service RepresentativeLocation: Bucharest, Romania (Onsite)Job Type: Full-Time, PermanentCompany Overview:We are a leading provider of customer service solutions, dedicated to delivering exceptional support and creating meaningful connections with customers around the world. As we continue to expand, we are looking for a...

  • German Speaking Business Development Representative

    3 days ago

    Bucharest, Bucureşti, Romania Partao Full time 108,000 - 150,000 per year

    German Speaking Business Development AssociateLocation: Remote | Reporting Hours: CET AlignedAbout PartaoPartao is transforming how agriculture, construction, and heavy machinery industries source essential parts. As a fast-growing B2B and B2C marketplace, we offer competitive pricing, transparent suppliers, and seamless digital ordering. We're building a...

  • German Client Advisor

    22 hours ago

    Bucharest, Bucureşti, Romania CBT Full time €15,000 - €25,000 per year

    Job Title: German-Speaking Customer Service RepresentativeLocation: Bucharest, Romania (Onsite)Job Type: Full-Time, PermanentAbout Us:At [Company Name], we are committed to delivering exceptional customer service and creating meaningful experiences for our clients. As we continue to expand, we are looking for a passionate German-Speaking Customer Service...