German Customer

2 days ago

Bucharest, Bucureşti, Romania IGT Solutions Full time €20,000 - €25,000 per year

Our Identity:

At IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:

· Provide outstanding customer service via email and phone interactions.

· Handle emails and manage voice calls with customers, assisting with new bookings, reservation changes or cancellations.

· Communicating with customers through various channels in German and English

· Responding promptly to customer inquiries

· Maintaining a positive, empathic and professional attitude towards customers at all times

· Ensure customer satisfaction and provide professional customer support

How You Can Create Influence:

· Proficient writing and speaking skills in German and English (C1 level) are essential

· Prior experience in an international airline environment/operations is advantageous but not mandatory.

· Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

· Specialized skills including effective communication and customer service or sales, with experience in BPO/contact centers being beneficial.

· Graduates in any discipline or undergraduates are welcome.

· Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

· Proficiency in Microsoft Office and Outlook.

· Willingness to work in a contact center environment.

Perks and Benefits:

· Competitive salary package, reflecting your expertise and contributions.

· Meal tickets

· Private medical subscription

· Reimbursement for public transportation subscription

· "Bring a friend" Referral Program – Consistent rewards for recommendation

· Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance

· Permanent contract with the potential for advancement, providing stability and security.

· Full paid training provided by the company

· Exciting career growth opportunities within a globally renowned organization.

· Engaging projects with leading global brands, offering diverse and rewarding experiences.

· Supportive and collaborative work culture, fostering both personal and professional development.

Please note that this is a long-term contract opportunity.

Job Types: Full-time, Permanent

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