Helpdesk Officer with German, Timisoara

2 weeks ago

Timisoara Metropolitan Area, Romania Wipro Romania Full time €4,000 - €6,000 per year

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as S2S Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

Responsibilities:

  • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
  • Ensures that the phone/chat line is open at the beginning of the work program;
  • Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
  • Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer's satisfaction;
  • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
  • Ensures a structured and high quality communication related to the open cases;
  • Creates tickets to the IT support team whenever necessary.

What will you bring?

  • Foreign languages skills:
  • Advanced
    English
    language skills (written, reading and spoken)
  • Advanced
    German
    language skills (written, reading and spoken)
  • Diploma / Degree holder or pursuing Bachelor Degree Courses;
  • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
  • Very good analytical and problem solving skills;
  • Customer-oriented;
  • Attention to detail;
  • Active listening combined with excellent written and verbal communication competences;
  • Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

Benefits for working with us:

  • Competitive salary with attractive set of social benefits:
  • Private Pension Plan;
  • Monthly Benefit budget;
  • Medical insurance;
  • Life insurance;
  • Christmas bonus;
  • Childbirth allowance;
  • Relocation package for candidates willing to relocate;
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Personal development in a multinational working environment through nice extracurricular activities with the team;
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
  • Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
  • Extra annual leave days depending on tenure within Wipro;
  • BOOKSTER opportunities;
  • Nice designed and central business office;
  • Fruits and coffee on the house;
  • Winner Circle Points
    (WCP)
    & Long service award
    (LSA)
    platforms which offers the possibility of both non-monetary and monetary recognition;
  • Employee Assistance program;
  • Employee Referral Program
    with attractive incentive schemes
  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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