Service Desk

13 hours ago

Sibiu, Sibiu, Romania NTT DATA Europe & Latam Full time €20,000 - €25,000 per year

Who We Are
We are looking for new members in our Service Desk Support Team

Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office).

With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

What You'll Be Doing

  • Acting as main contact for incidents and/or service requests
  • Solving incidents following existing documentation
  • Call Handling (inbound and outbound calls)
  • Performing qualified registration of incidents and service requests
  • Providing accurate information to other infrastructure support teams (2nd level support)
  • End-to-end tracking of tickets
  • Monitoring the availability and error messages of IT systems and applications
  • Monitoring of services and transactions
  • Monitoring of certificates, job chains and monitoring of selected mailboxes

What You'll Bring Along

  • Bachelor's degree in technical/non-technical fields would be nice to have
  • Minimum 1-3 years of experience in customer support or call centers
  • Strong problem solving and research skills
  • Promptitude, proactivity and customer-oriented mindset
  • An ITIL qualification is preferable but not essential
  • Excellent command of both spoken and written German and English

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