Customer Support Specialist(Interpreter) Tigrinya

Customer Support Specialist(Interpreter) Tigrinya & English

​Remote/Hybrid

Become an Interpreter and play a crucial role in helping people who speak limited English in the UK, like Tigrinya nationals, access essential services such as medical, council, and legal assistance. You'll use telephone and video calls to ensure effective and accurate communication. This job is not only rewarding but will also challenge your quick thinking and language skills.

Main Duties & Responsibilities 

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The primary responsibility of a telephone and/or video interpreter is to facilitate effective communication between limited English speakers in the UK and service providers, by accurately translating from the target language to English and vice versa. This ensures that limited English speakers in the UK can access critical services such as medical, council, or legal assistance. Interpreting and communication must be effective and accurate.

This role calls for more than just effective and accurate interpreting and communication—it invites you into the deeply human experience of connecting people across language barriers. It's a uniquely fulfilling position, where your temperament, quick thinking, and linguistic prowess will be put to the test and continuously refined. Here, you will not only translate words but also bridge cultures, emotions, and intentions, making every interaction profoundly meaningful.
In this role you will experience a diverse and varied number of situations in which you might interpret, including but not limited to:

• Medical appointments /Meetings with public officials /Legal matters and Immigration meetings /Social Services Child Protection appointments

• Language Translation: Provide accurate and concise translation of spoken language in real-time during telephone conversations

• Accuracy: Ensure high levels of accuracy in interpreting, avoiding any personal bias or alterations to the original message

• Listening Skills: Exhibit strong listening skills to accurately capture the essence of the conversation and convey it in another language

• Fluency: Demonstrate fluency in both the source and target languages, including industry-specific terminology when needed

• Professionalism: Maintain a professional demeanour at all times, handling difficult or sensitive topics with care.

Work Schedule

2 schedules available:

• Full time - Monday - Friday - 10am - 7pm 
• Part Time - Monday - Friday 12pm - 4pm

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About you

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• Fluency in English and a second language: Essential for accurate and effective interpreting

• Verbal and written communication: Clear and concise communication is vital.

• Active listening and empathy: To understand and effectively relay messages

• Strong interpersonal skills: Necessary for building rapport and trust with clients.

• Team player: Able to work collaboratively with others.

• Good knowledge of Microsoft Excel and Outlook: For managing schedules and communication.

• Experience within a customer service / office-based role: Helpful but not mandatory.

• Attention to detail: Ensuring accuracy in interpreting.

• Pro-active and self-motivated: Taking initiative and managing tasks independently.

• Organizes own time effectively: Good time management skills.

• Ability to think on your feet: Handling diverse and varied situations with ease.

• Temperament: Managing challenging and high-pressure scenarios calmly.

To apply for this role you must be able to speak English proficiently (C1). During registration, we will ask you to prove your English language skills by either providing a relevant qualification (e.g. IELTS or CEFR) or we will conduct a language assessment with you.

What's In It For You?

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Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
Additionally, we offer the following benefits:

• Hybrid work set up (4 days in the office, 1 day from home)

• Private medical insurance

• Meal tickets (30 RON/Day)

• Yearly Eyeglasses Replacement Budget (600 RON)

• 20 Annual leave days, with +1 annual leave day per year worked

• Welcome package

• Game/Recreation Room

• Roof top terrace

• Brand new modern office centrally located

• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily

• Monthly & Yearly Employee awards

• A young and vibrant team always there to offer support

• Engagement and fun events throughout the year

• Training and career development opportunities within a new and rapid growing business

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About Dals

Everyone Understood

At Dals, we enable people and organizations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.

Our People are our future. We take care of them. 

Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world. 

• Disability Confident Committed employer 

• Armed Forces Covenant pledger

• Ministry of Defense Employer Recognition Scheme Awardee

• Mindful Employer

• Able Futures Member

• Accredited Real Living Wage Employer 

• Employers Network for Equality & Inclusion member

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today

Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.

Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.

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