Customer Support Polish

Customer Support English &Polish

​To apply for this role you must be able to speak English proficiently (C1). During registration, we will ask you to prove your English language skills by either providing a relevant qualification (e.g. IELTS or CEFR) or we will conduct a language assessment with you.

About us

​We are a large Language Services company working with Public and Private Sector clients all across the UK. We help limited English-speaking foreign nationals access critical services, such as medical services, by providing interpreters that speak their language.

​About the role

We are looking for passionate and driven individuals to join our team We're currently recruiting for interpreters who have excellent English and Polish language skills.​

Work Schedule

We have 2 positions available:

• Part Time - Monday - Friday - 12pm - 4pm 
• Full Time - Monday -Friday -10am- 7 pm

About you​

• Fluent in English & Polish languages
• Excellent verbal and written communication skills
• Attention to detail 
• Pro-active and self-motivated
• Proficient with Microsoft Excel and Outlook
• Experience within a customer service / office-based role is advantageous
• Organises own time effectively
• Strong interpersonal skills, like active listening and empathy
• Team Player Key Responsibilities

The role is to provide telephone and/or video interpreting for limited English speakers in the UK, for example Spanish nationals, to help them access critical services such as medical, council or legal.
Interpreting and communication must be effective and accurate. This is a highly rewarding job role that will challenge your temperament, your ability to think on your feet, and your linguistic skills.
In this role you will experience a diverse and varied number of situations in which you might interpret, including but not limited to:​

• Medical appointments
• Meetings with public officials
• Legal matters and Immigration meetings
• Social Services
• Child Protection appointments

Benefits​

Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in 450 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.​

• Hybrid work set up (4 days in the office, 1 day from home) 
• Brand new modern office located in the heart of the City, near Palas area with easy access to transportation and amenities (shops, restaurants, pubs, medical facilities etc…) 
• Game/Recreation Room
• Private medical insurance
• Meal tickets (30 ron/day)
• Yearly Eyeglasses Replacement budget of 600 ron
• Welcome package
  
• 20 Annual leave days, with +1 annual leave day per year worked
• Engagement and fun events throughout the year
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• A young and vibrant team always there to offer support
• Team building events
• Monthly Employee awards
• Training and career development opportunities within a new and rapid growing business

About Dals​

Everyone Understood
At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.

• Our People are our future. We take care of them. 
• ​Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world. 
• ​Disability Confident Committed employer 
• ​Armed Forces Covenant pledger
• ​Ministry of Defense Employer Recognition Scheme Awardee
• ​Mindful Employer
• ​Able Futures Member
• ​Accredited Real Living Wage Employer 
• ​Employers Network for Equality & Inclusion member
  

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• If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today
• Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.

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Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.