Jr. Implementation Specialist

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda's software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.

The Implementation Specialist extracts applicable data from client documentation for configuration into our systems to enable accurate payments to intended recipients.  The Implementation Specialist drives system configuration and supports a successful project delivery to best meet the needs of the client, sites, and patients.

Responsibilities:

• Review and interpret global client documentation of payable activities (contracts, budgets, amendments);
• Identify areas of quality risk and / or need in pursuit of a best-in-class client, site and patient experience;
• Apply best practices to extract and configure client data into payable activities from source document(s);
• Collaborate and communicate with business partners to verify interpretation of payable activities;
• Adhere to auditing and monitoring checklists and procedures;
• Adhere to both internal KPIs and client-driven SLAs;
• Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice;
• Contribute to internal process documents to ensure study configurations are consistent and following best practices;
• Partner with Product & IT teams to identify areas of enhancement across platforms;
• Support Client Delivery in establishing and maintaining positive client relationships;
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate;

Qualifications:

• At least 1 year of experience in a similar role;
• Ability to dissect the key elements of clinical trial financial documents and identify payable activities;
• Ability to handle high volume in a fast-paced environment;
• Excellent writing skills;
• A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required;
• Must have excellent analytical, organizational, communication, and interpersonal skills;
• Exceptional time management skills to support shifting priorities and key client deliverables;
• Strong attention to detail required;
• Experience with Microsoft Word and Excel required;

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