CRM Support Specialist

1 week ago

Iasi, Iaşi, Romania Orange Full time €20,000 - €40,000 per year

Locul de muncă: Iasi, Str. Palas nr. 7B-7C

What we're looking for

We're looking for a proactive and detail-oriented CRM Support Specialist to join our Internal Customer Support Team. The ideal candidate has a technical mindset, a strong desire to learn, and a positive, solution-driven attitude. You are comfortable working in a fast-paced environment, collaborating with cross-functional teams, and ensuring seamless CRM and IT service operations.

What you'll be doing
  • Provide technical support for CRM and Sales applications used across the organization
  • Manage system users — create, modify, or delete user accounts and access rights
  • Investigate and resolve incidents, communicate updates and solutions to internal clients
  • Document incidents and maintain accurate records in line with company procedures
  • Monitor service quality parameters (SLA) and contribute to continuous improvement initiatives
  • Identify and implement optimization projects to reduce incident volume or resolution time
  • Create and deliver operational and performance reports as required
  • Support new team members through onboarding and knowledge-sharing
  • Participate in on-call or weekend shifts when needed
What you need to know/have
  • Bachelor's degree in a technical field (Computer Science, IT, Engineering, or similar)
  • Basic knowledge of databases (SQL, PL/SQL) and operating systems (Linux, Windows)
  • Familiarity with network protocols (e.g., TCP/IP) and general understanding of telecom systems
  • Positive attitude, strong problem-solving abilities, and attention to detail
  • Effective communication and adaptability in a collaborative team environment
  • Self-driven with a commitment to continuous learning and professional growth
  • English – intermediate level or higher

What We Offer

  • Performance Bonuses – based on your results & the company's;
  • Electronic Meal Tickets;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hours;
  • Professional GSM subscription;
  • Personal GSM subscription, also [because we believe in communication];
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs – we support your Zen;

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