Customer Support Representative – Creole Speaker
7 days ago
We're Hiring | Customer Support Specialist (Creole Speaker) – Roslin Global Solutions
Location:
On-site in
Iași, Romania
At
Roslin Global Solutions
, we build technology and operations that move thousands of people every week across the U.S. healthcare transportation market.
We are now looking for a
Customer Support Specialist (Creole Speaker)
to join our team in Iași.
In this role, you will be the direct connection between clients and healthcare facilities in the United States, ensuring
clear, fast, and professional communication
at all times.
Your Responsibilities
- Handle
incoming calls
in
Creole and English - Assist clients with getting in touch with the correct healthcare facility
- Confirm trip details, record data accurately, and update our internal system
- Manage requests in real time, including changes, cancellations, and ETAs
- Communicate with empathy and professionalism, even under pressure
- Follow clear procedures and maintain high standards of customer service
Requirements
- B2–C1 level in Creole and English
(oral and written) - Clear communication skills and a solution-oriented mindset
- Ability to organize, prioritize tasks, and work under pressure
- Basic computer skills (full training will be provided)
- Previous experience in customer service or logistics is a plus, but not mandatory
- Additional knowledge of
Portuguese or Russian
will be considered an advantage
What We Offer
- A
very competitive salary package
– better than most local market offers - Modern and comfortable office in the center of Iași
- Full training provided from day one
- International work experience, collaborating directly with U.S. teams
- Positive, inclusive, and growth-oriented team culture
- Frequent team activities and a great working atmosphere
- Available shifts:
- Afternoon shift:
14:00 – 23:00 - Evening shift:
17:00 – 02:00 (
with company-provided taxi transport to return home
) - Part-time work options are also available within the above hours
This position is
100% on-site in Iași
. No remote or relocation offered.
Interested?
Send your CV in
English or Creole
to
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