Head of Operations Pension

We are looking to appoint a Head of Operations as a key strategic hire, with a clear succession path to the Deputy CEO role within our Pension business.

Role responsibilities:

• Define and ensure the implementation of Pilar 2 Operation strategic objectives in line with overall company strategy for 2025 – 2027. This involves long-term planning and tactical execution to ensure the organization operates efficiently and effectively.
• Set-up optimal organization structures and continuous adjustment as per need and requirements of the business.
• Drive the annual process of capacity planning in operation and proactive take measures to ensure proper capacity and competences to manage production and projects portfolio.
• Drive the change together with Pilar 2 management team and act as a Business Owner in projects by continuous prioritization of Pilar 2 initiatives and planning according with SAFe methodology and Project Governance framework.
• Creates an environment with a focus on innovation and continuous improvement (process mapping, quick wins, KPIs, Dashboards, Quality check list ) driving operational excellence through digitalization and automatization of the processes impacted by volumes.
• Responsible for managing Pilar 2 operation activities according with pension legal norms and internal procedures supporting implementation of the new legal requirements according with norm changes and OUG.
• Represent the company in relation with Authorities during annual controls or in any direct or indirect communication being responsible for implementation of identified measures.
• Continuous alignment and follow-up on respecting legal requirements and improving the quality of the operational process with second line functions (Risk Management, Internal Audit, Internal Control).
• Executive experience is required to manage company board related interaction and represent operational area to different industry events
• Plan and manage execution of annual operation budget looking always for opportunities for efficiency
• Lead, mentor, and develop direct reports and operation teams, fostering a culture of continuous improvement and ensuring that team members are well-equipped through training and professional development

Required skills:

• Leadership and People Management - managing large teams and drive performance
• Strategic Thinking - develop long-term plans that align with the company's goals
• Problem-Solving Abilities - identify issues, develop solutions, and implement changes to address operational challenges.
• Analytical Skills - proficient in analyzing data, identifying trends, and making informed decisions
• Communication Skills - good verbal and written communication skills to effectively convey strategies to various stakeholders
• Project Management - expertise in managing projects from inception through completion, ensuring they are delivered on time and within budget.
• Technology - familiar with operational tools that enhance productivity and streamline processes.
• Adaptability - flexibility to adapt to changing circumstances and the ability to manage multiple priorities simultaneously.
• Subject to internal regulation update and approval.

W
hat we offer

• We are a Top Employer certified company and we strive to constantly become better for both our clients and employees;
• We value expertise, creative ideas, and curiosity, so you will always find support in implementing new and more efficient ways of doing things;
• We have great ambitions, so you will have the chance to make a visible impact;
• We have a very nice office in a non-crowded, central area of Bucharest, very close to the subway;
• We offer a hybrid way of working, flexible working hours, and the option to work from abroad for up to 60 days per year, so you can make the most out of your time;
• We offer a great benefits package to help you protect yourself and the ones that matter most to you, including surgery insurance, private healthcare subscription, dental subscription, life insurance, voluntary pension, massage and fruits in the office, and Bookster and HILIO (ex-ATLAS) memberships;
• We offer development programs (if you come with the desire to grow, we stand by you);
• Up to 27 vacation days according to your tenure, because fun and relaxation are also important.

At NN we believe a diverse workforce allows us as a company to better serve our customers. NN Romania employs a variety of nationalities, languages and cultures, and we aim to create an environment where diversity can flourish. We foster a culture that welcomes and respects everyone.
NN wants to ensure equal opportunities and reward for all employees and extends employment opportunities to all qualified applicants and employees regardless of their age, race, religion, gender, sexual orientation, or disability.