Technical Support with French

With 42 years of experience in the international market and 19 years in Romania, HN Services means:

• Digital transformation and IT professionals;
• Diversity of technical roles;
• Wide IT market exposure in different domains of activity;
• A dedicated internal training center for software development.

We, at HN Services Romania, are expanding our team, and we are looking for new, experienced Technical Support Engineer level 2 who is passionate about delivering high-quality solutions.

Specifically, you will be required to:

• The SWIFT Flows Management Department has implemented a shared SWIFTNet platform to manage the Group's SWIFT exchanges.

The platform hosts
90 entities of the Group
.

All SWIFT services are used —
FIN, FIN+, FileAct, InterAct, and Browse
— through
SWIFT Alliance Access
and
SWIFT Alliance Gateway
interfaces.

An internal application (
SWING
) ensures communication between the Back Office applications and the SWIFTNet FIN interfaces (SWIFT Alliance Access).

The
Exchange Systems Hub (HSE)
handles projects and monitoring related to
SWIFT exchange platforms, Mass Payments, Instant Payments, and High-Value Payments
. It is also responsible for banking operations management in the areas of
Mass Payments (ALISE)
,
Instant Payments (IP)
, and
High-Value Payments (PFP-ELAPS)
.

Responsibilities:

Within the
GFL/HSE department
of Société Générale, the
Technical Support team
is responsible for:

• Managing incidents in real time and post-incident (hot and cold)
• 24/7 flow monitoring
• Providing technical assistance to Customer Support – Level 2
• Delivering internal presentations on platform developments
• Preparing and executing deployment activities (Routing and Interventions)

In practice, you will be expected to:

• Monitor and assist with the configuration of the production SWIFTNet platform applications (
  SNAP, OTAWA, SWING/STARS
  ) based on documentation provided by the
  HSE/PJT/SWI
  team.
• Prepare and perform
  SWIFTNet platform maintenance operations
  (timelines, procedures):
• a) In coordination with
  HSE/PJT/SUI
  teams and
  IT (Transactis)
  teams, prepare platform upgrades carried out during the week or on weekends.
• b) Ensure the availability and consistency of reference documents (timelines, configuration files, release letters, procedures).
• c) Verify the quality of technical documentation before production deployment to guarantee the integrity and security of SWIFT flows.
• d) Perform post-maintenance analyses to identify potential optimization opportunities.
• Manage incidents and action plans:
• a) Secure incidents.
• b) Conduct post-incident analyses to identify possible areas for improvement.
• c) Follow up on action plans related to production incidents.
• Oversee and draft procedures related to supervision
  , including:
• Flow management, incident management, production deployment timelines, contact sheets, and business continuity/disaster recovery processes.
• Develop training plans for supervisors
  (internal and external) to maintain their skill levels and ensure knowledge transfer regarding SWIFT infrastructure updates to the Production teams.
• Participate in meetings
  with Transactis or SWIFT (incidents, developments, etc.).
• Collaborate
  with the
  team manager in Chennai
  on tracking the actions performed by the night and weekend teams.
• Monitor and execute projects
  in coordination with the Production teams and the
  HSE/PJT/SUI
  team.
• Conduct incident analyses and write Post Mortem reports.

Technical skills:

• You are bilingual:
  English and French at an advanced level (B2+/C1)
• Knowledge of
  SWIFT applications
• Understanding of
  production operations
  (flow monitoring, incident management, action plan tracking, etc.)
• Ability to
  lead and organize meetings

Behavioral skills:

• Strong
  analytical, synthesis, rigor, and autonomy
• Respect for standards and methodologies
• Team spirit
• Understanding of risks
  associated with flow management
• Adaptability
• Flexibility in working hours
  in case of incidents

Working schedule: Monday-Friday, 9:00-17:00, 3 times/week at the office

• Only eligible candidates will be contacted for further information and start of the recruitment process