Senior Technical Support Specialist

16 hours ago

Bucharest, Bucureşti, Romania TransPerfect Full time €30,000 - €60,000 per year
Job description

We're hiring a Senior Technical Support Specialist to play a key role in supporting our enterprise clients and scaling internal support operations. You'll manage advanced tickets, configure and optimize Zendesk (including AI workflows), and help design onboarding and process documentation. You'll also work closely with Product and Developers to address issues and improve the platform, while contributing to the growth of our European support team.

We power some of the most complex localization operations in the world. You'll help us raise the bar on technical support, shape internal workflows, and be instrumental in building a strong, scalable support presence across Europe.

Key Responsibilities:

· Handle complex support requests and act as an internal escalation point

· Configure and optimize Zendesk, including automations, triggers, macros, and AI-driven workflows

· Troubleshoot issues related to APIs, integrations, continuous localization, and workflow automation

· Collaborate with Product and Developers to report bugs, test new features, and improve user experience

· Create and maintain onboarding materials, internal workflows, and help center documentation

· Help design scalable support processes and contribute to team expansion across European offices

· Mentor junior support team members and share best practices

Job requirements

Required Qualifications:

· –5 years of experience in technical support for a SaaS platform

· Strong hands-on experience with Zendesk configuration, including AI and automation workflows

· Deep understanding of localization workflows and CAT tools (Wordbee, Phrase, memoQ, Trados, etc.)

· Confident troubleshooting platform issues, including APIs and automation logic

· Fluent in English (spoken and written)

Preferred Qualifications:

· Proficiency in a second European language (Spanish, German, French, etc.)

· Experience developing onboarding programs, workflow documentation, or training content

· Familiarity with XML, regular expressions, or scripting

· Background in scaling or structuring a support or service team

Hybrid
  • Bucharest, București, Romania
Tech Full-time, Permanent All done

Your application has been successfully submitted

Other jobs

  • Senior Technical Support Specialist

    6 days ago

    Bucharest, Bucureşti, Romania Transperfect Full time 40,000 - 60,000 per year

    We're hiring a Senior Technical Support Specialist to play a key role in supporting our enterprise clients and scaling internal support operations. You'll manage advanced tickets, configure and optimize Zendesk (including AI workflows), and help design onboarding and process documentation. You'll also work closely with Product and Developers to address...

  • Associate Technical Engineering Support

    1 week ago

    Bucharest, Bucureşti, Romania Finastra Full time €15,000 - €30,000 per year

    What will you contribute?Working as part of the Customer Support team, and reporting to a local Team Manager, this role is the key interface between Finastra's clients on one side and the R&D organization on the other side; contributing to the overall delivery of software and services to ensure a world-class customer experience.The role holder is a product...

  • Technical Support Engineer

    6 days ago

    Bucharest, Bucureşti, Romania Adecco Full time €15,000 - €30,000 per year

    Technical Support Specialist (Internal Systems)Location: RomaniaContract:1 Year (Possible Extension)We're looking for aTechnical Support Specialistto join our internal IT team on a1-year contractwith the potential for extension. If you're skilled in troubleshooting and enjoy working across tools like Power BI, SQL, and PowerApps, we'd love to connectWhat...

  • Support Specialist

    16 hours ago

    Bucharest, Bucureşti, Romania HCLTech Full time 600,000 - 1,066,000 per year

    We areHCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Technical Support Advisory

    1 week ago

    Bucharest, Bucureşti, Romania Microsoft Full time 30,000 - 120,000 per year

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...

  • Technical Support Advisory

    16 hours ago

    Bucharest, Bucureşti, Romania Microsoft Full time €30,000 - €60,000 per year

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...

  • Associate Technical Engineer, Customer Support

    3 days ago

    Bucharest, Bucureşti, Romania Finastra Full time €40,000 - €60,000 per year

    Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...

  • Technical Specialist

    3 days ago

    Bucharest, Bucureşti, Romania Ayvens Full time

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.We are looking for a new colleague to join Vehicle Team in the role of Technical Specialist , having permanent contract. Below you may see the role's description and in case that is of interest for...

  • Technical Support Advisory

    16 hours ago

    Bucharest, Bucureşti, Romania Microsoft Full time €30,000 - €60,000 per year

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...

  • Associate Technical Engineering Support

    16 hours ago

    Bucharest, Bucureşti, Romania Finastra Full time €30,000 - €60,000 per year

    Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...