Junior Technical Support

2 weeks ago

Bucharest, Bucureşti, Romania Station Five Full time 60,000 - 78,000 per year

Things to know before applying:

  • You must have your own work equipment
  • You are able to work remotely
  • You can work as independent contractor for this role
  • You're based in Romania

Role Summary:

As a Client Support Specialist, you will become part of a global team dedicated to making healthcare smarter through technology. Basically, you'll handle first-line client support, solve real-world user issues, and collaborate with technical and product experts across regions. This is a great opportunity for someone passionate about technology, service excellence, and continuous learning in a supportive, growth-oriented environment.

Must Have:

  • 2+ years of customer service, helpdesk, or pre-sales experience (preferably within healthcare or tech)
  • Strong written and verbal communication skills
  • Experience with:
  • Salesforce Service Management (case/ticket handling)
  • Microsoft Office 365
  • Azure Active Directory (user access management)
  • JIRA (ticket tracking and escalation)
  • Ability to troubleshoot and resolve basic technical or access issues
  • Skilled in user administration tasks (creating and managing user accounts)
  • Strong task prioritisation and multitasking under time constraints
  • Bachelor's degree in business, communications, technology, or equivalent experience
  • Customer service orientation and professionalism in all client interactions

Nice to Have:

  • Experience working with health industry clients
  • Fluency in additional languages (Spanish or French preferred)
  • Experience working in a global or cross-functional support team
  • Exposure to process improvement initiatives or feedback collection for service enhancement

About Adaca

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talent in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers exceptional value to our clients, fostering a cycle of growth and talent attraction.

Job Type: Contract

Pay: 5,000.00RON - 6,500.00RON per month

Application Question(s):

  • REQUIRED: How much is your monthly expected salary in RON?

Experience:

  • Software Technical Support: 2 years (Required)
  • Salesforce Service Management (case/ticket handling): 2 years (Required)
  • Azure Active Directory (user access management): 2 years (Required)
  • JIRA (ticket tracking and escalation): 2 years (Required)

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