Technical Support With French

20 hours ago


Bucharest, Bucureşti, Romania Temps HR Full time 10,000 - 20,000 per year


If you no longer enjoy working night shifts and weekends, we have a Technical/Customer Support with French opportunity for you where the work takes place during the day.

What you will do:

  • Provide accurate and optimal IT solutions via telephone, e-mails or chat;
  • After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
  • Follow-up the existing back-log;
  • Comply with projects performance indicators;
  • Communicate with other designated teams and escalate complex issues.

This job is the right for you if:

  • Spoken languages: fluent French and English (B2/C1);
  • Previous customer support experience is an advantage;
  • Customer service abilities: client orientation, active listening and interpersonal skills;
  • Ability to work in a dynamic environment and to multitask;

Benefits:

  • Permanent contract
  • Central building offices with an excellent view of the city, top facilities and equipment
  • Competitive salary
  • Performance bonus
  • Expense account for holidays
  • Meal tickets and gift vouchers
  • Training opportunities
  • Regina Maria medical package
  • Extra vacation days
  • Fruits on the house



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