Customer Service Specialist

Dunapack Packaging is a member of the Austrian Prinzhorn Group and specializes in the production of corrugated packaging, executed at a high quality level using mainly recycled paper.

Exceeding 6000 employees across 12 countries and 24 plants, Dunapack Packaging is the regional market leader in Central and Eastern Europe, meeting customers' highest packaging requirements and delivering innovative, competitive and sustainable packaging solutions.

At Dunapack Packaging, we have an agile work culture. We prioritize clear responsibilities and foster collaboration while empowering our future leaders to take on responsibility, drive functional excellence and accelerate our speed to market.

Our agile work culture enables us to move forward by customer centricity, avoiding silo thinking, working in cross-functional teams and expert communities, encouraging empowerment and taking responsibility, endorsing a strong feedback culture, sharing better practices, learning from failure, and striving to become lean in everything we do.

With a modern approach, a long tradition and a clear goal for the future, we are committed to "living circularity" as our purpose and embrace "people", "performance" and "responsibility" as our main core values.

Certifications
Main Responsibilities
Manages the Dunapack Customer Portfolio for the assigned area.

Coordinates customer orders using the computer system (CPMS) taking into account customer requirements (Enters orders into the system for assigned customers).

Ensures the accuracy of data in the Customer Master Data: customer rating, production and delivery quantitative tolerance; transport cost method and settings; pallet accounting; organization details setting (DU person; contact person); rebate percentage setting; fiscal settings that must comply with legal regulations. At the same time, adapts to all company and legal requirements in RO, regarding the settings of these parameters.

Confirms to the customer the manufacturing and delivery terms and ensures their compliance

Manages customer complaints and proposes solutions

Offers solutions to optimize sales prices and commercial margin

Issues commercial offers to the customer and provides the data necessary to draw up framework collaboration contracts for new customers.

Maintains permanent contact with sales agents, designers and production planning for the proper execution of orders

Monitors existing stocks and proposes solutions for capitalization of stocks with expired delivery dates

Monitors the organization of transport/DAP/EXW loads and delivery to the customer,

Monitors the status of customer emergencies and communicates with the Logistics Department, so that they are loaded as a priority.

Makes cooperation/trading goods/interplant orders and monitors their status

Resolves the financial situations of assigned customers: proforma invoices, releases, blank and cliche invoices, pallet tracking, debt recovery

Additional Responsibilities
Processing orders in the internal system

Managing relationships with the assigned customer portfolio

Verifying compliance with technical specifications, including design specifications (FEFCO Catalog) for orders and contracts for which he is responsible

Optimizing inventories

Experience
Benefits and Personal Development Opportunities

• Minimum 2 years in a similar position (in a company with Production activity)

Compensation Data
Competencies
Education
Type of Employment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 4327