Internal Sales Representative

DP World, the fast-growing transportation and logistics company that currently handles more than 10% of world trade, is seeking a dedicated Internal Sales Representative to join our growing Freight Forwarding office in Bucharest, Romania.

Your Responsibilities:

• Cultivate and Manage Client Relationships: establishing and maintaining strong client relationships by understanding their needs and ensuring adherence to contractual agreements. Proactively addressing client inquiries in a timely manner, fostering collaboration and ensuring service continuity and excellence as outlined in the contractual terms.
• Enhance Client Collaboration: Fostering and improving client relationships by providing prompt, professional, and effective responses to their requests, ensuring continuous satisfaction and trust.
• Expand Client Database: Maintaining and contributing to the growth of the client database by identifying and engaging with current and prospective clients, ensuring a strong foundation for future business opportunities.
• Contract Monitoring and Coordination: Planning, coordinating, and overseeing activities to ensure compliance with commercial contract terms, optimizing efficiency, performance, and safety standards.
• Align with Departmental Objectives: Consistently achieving set objectives in alignment with the department's strategic goals, driving overall business success.
• Data and Contract Management: Monitoring and updating client information and rates within internal systems. Drafting and overseeing the implementation of commercial contract terms, ensuring efficiency, productivity, and alignment with company objectives.
• Utilize CRM Systems Effectively: Leveraging CRM systems to accurately record and update client and contact information, ensuring data integrity and accessibility.
• Professional Client Interaction: Engaging with clients in a professional manner to address their inquiries, provide relevant information, and enhance their overall experience.
• Organize Client Engagements: Leading client meetings to discuss concerns, address issues, and communicate updates on company processes or procedures, fostering transparency and collaboration.

Your Profile:

• Higher education studies in Business Administration or a similar field.
• Approximately 2 years of relevant work experience within a Freight Forwarding company.
• Proficiency in working with CRM software, the MS Office suite, and other relevant tools.
• Excellent communication skills in English as well as Romanian.
• Results-driven, proactive, and solutions-oriented mindset with a positive, "can-do" attitude.
• Customer-centric approach, empathetic listener, adept at asking insightful questions that uncover deeper insights. Clear and precise communication style, and the ability to address individuals or groups at any level with confidence and tact.
• Strong administrative skills, with the ability to prioritize and manage time effectively.
• Team-oriented and collaborative, with the ability to adapt seamlessly to diverse work environments.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.