Key Account Manager Retail

Job Description
Company is a global leader in the pharmaceutical industry, dedicated to enhancing the health and well-being of people around the world. Our innovative products and services aim to address the most pressing health challenges, and our commitment to quality and integrity drives everything we do. Join our team and contribute to our mission to improve lives across the globe.

Job Overview
We are seeking an experienced Key Account Manager (KAM) to manage and develop key accounts within the Pharmacy sector across the counties. The ideal candidate will possess an entrepreneurial mindset, capable of building long-term collaborative business partnerships with key stakeholders, including national, regional, local, and independent pharmacies, private clinics, and local wholesalers.

Main Role And Responsibilities

• Partnership Development Cultivate long-term relationships with key stakeholders in the customer group to influence decision-making processes and facilitate business development.
• Primary Point of Contact Serve as the main liaison for pharmacies and other key accounts to address inquiries and concerns related to product offerings.
• Customer Coverage Regularly visit and engage with designated customers to understand their needs and promote company portfolio effectively.
• Business Results Management Drive business outcomes for assigned accounts in the designated geographic area.
• Product Allocation Management Oversee the allocation of products and the purchasing process from local wholesalers, ensuring effective communication regarding inventory and stock management.
• Account Strategy Develop customized account plans and segmentation strategies to maximize market opportunities, ensuring alignment with business objectives.
• Cross-functional Collaboration Work closely with internal teams to leverage resources and create tailored solutions for customers.
• Market Analysis Analyze customer data to identify opportunities for growth and further develop the customer relationship through actionable insights.
• Value Proposition Creation Articulate and demonstrate the value of products and services to enhance customer satisfaction and loyalty.

Key Result Areas & Tasks

• Build and implement strategies for account targeting and segmentation.
• Conduct thorough business analysis and account diagnosis to identify customer needs.
• Develop action plans in collaboration with internal stakeholders.
• Create measurable goals and KPIs to assess performance and success.

Qualifications
Education and Experience

• Bachelor's degree in a relevant field (business, scientific); Master's degree preferred.
• Minimum of 2 years of experience in the pharmaceutical industry.
• Proven track record in a customer-facing role, with experience in key account management.
• Previous experience in marketing is a plus.
• Strong understanding of local healthcare and reimbursement systems.
• Proficient in both Romanian and English.

Competencies And Leadership Skills

• Strong interpersonal and relationship-building skills.
• Ability to analyze complex situations and provide strategic solutions.
• Proven project management capabilities and the ability to work independently.
• Excellent negotiation and influencing skills that foster collaboration and consensus.

Core Competencies

• Business and Financial Acumen
• Account Management Skills
• Customer Engagement and Market Insights
• Lifecycle Management and Strategic Business Management

Leadership Behaviors

• Demonstrates Courage and Integrity
• Builds Talent and Focuses on Results
• Emphasizes Customer and Patient Focus
• Fosters Collaboration and Makes Rapid Decisions

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional development and growth opportunities.
• A commitment to diversity and inclusion in the workplace.

Join us and be part of a team that is dedicated to making a positive impact on the health and well-being of communities around the world. We look forward to your application

Required Skills
Account Management, Commercial Account Management, Customer Experience Management, Customer-Oriented, Negotiation, Pharmaceutical Sales, Product Knowledge

Preferred Skills
Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status
Regular

Relocation
Domestic

VISA Sponsorship
No

Travel Requirements
75%

Flexible Work Arrangements
Hybrid

Shift
Not Indicated

Valid Driving License
Yes

Hazardous Material(s)
n/a

Job Posting End Date
10/31/2025

• A job posting is effective until PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID
R369142