Reporting & Payments Investigation and Complaints Team Leader

About Us
We're
NN Romania
, a trusted leader in
life insurance and private pensions
, committed to helping people protect what matters most and build a confident financial future. But
NN
is more than a financial services company -
people come first
. We've built a workplace where you can be yourself, grow at your own pace, and make a real impact. We're proud to be recognized as a
Top Employer
, thanks to our colleagues who live by our core behaviors:

We collaborate (Team Up). We speak openly (Speak Up). We take initiative with responsibility (Step Up).
Your mission
Join us as a Team Lead Payments and Reporting and help shape the future of NN.
In this role, you'll actively contribute to the success of both the team and the company by engaging with pension-related processes optimization, ensuring compliance, efficiency, and high-quality service delivery.

What will you do?

• Lead and coordinate daily pension operations and regulatory reporting activities
• Responsible for performing first line control activities and managing output
• Responsible for defining and updating of operational procedures/work instruction
• Responsible for performing first line control activities and provide support in audit mission
• Define operational KPIs and monitor them through Dashboards, Operational Reports
• Drive improvements, automation, and digitalization initiatives to enhance operational efficiency in payments and reporting
• Ensure that regulatory requirements are implemented according to legal requirements
• Manage growth by taking proactive measures (capacity planning)
• Collaborate with internal teams and external authorities to ensure compliance
• Manage team performance and development actions
• Manage resource allocation for day to day activities and UAT
• Sets goals and provides feedback in line with company policies and culture
• Provide transparency in the team about company's strategy and guide them toward achieving strategic objectives
• Identify and support employee development needs through training and agreed actions
• Streamline collaboration with peers and other relevant stakeholders from organization

What will you bring?

• 5+ years in insurance/banking; 3+ years in operations leadership
• Strong experience in processing automation and digital platforms
• Solid understanding of technical platforms and tools (RPA, OCR, AS 400)
• Proven ability to manage and scale medium size teams
• Experience in acting as a Business Owner and driving change
• Familiar with AgileSAFE principles
• Excellent communication, leadership, and problem-solving skills
• Fluent in English; proficient in MS Office
• Communicates with clarity, empathy, and impact.
• Thrives in collaborative environments and lifts others up.
• Proactively identifies opportunities for improvement and acts.

What We Offer
At NN we believe a diverse workforce allows us as a company to better serve our customers. NN Romania employs a variety of nationalities, languages and cultures, and we aim to create an environment where diversity can flourish. We foster a culture that welcomes and respects everyone. NN wants to ensure equal opportunities and rewards for all employees and extends employment opportunities to all qualified applicants and employees regardless of their age, race, religion, gender, sexual orientation, or disability.

We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves:

• Extra security: Life and health insurance, plus a group surgical insurance plan.
• Health & wellbeing: A customizable benefits package that includes private health insurance, dental and surgery coverage, life insurance, and voluntary pension.
• Flexibility that fits your lifestyle: Hybrid work model, flexible hours.
• Work from where you feel inspired: Up to 60 days of remote work from abroad.
• Time to recharge: Up to 27 vacation days based on tenure, plus extra days off for unexpected personal events.
• Office perks: On-site massage, fresh fruit.
• A modern office: In a quiet, central Bucharest location near the subway.
• Smart extras: Bookster and HILIO (ex-ATLAS) memberships.
• We stand by you: Access to tailored development programs; just bring your curiosity and drive to learn.
• To apply for this position, you must meet the legal requirements for working in Romania