
Complaints Manager
21 hours ago
Company Description
We suggest you enter details here.
Role Description
This is a full-time, on-site role for a Complaints Manager based in Bucharest, Romania (near Politehnica subway). The Complaints Manager will be responsible for managing and investigating complaints from customers, ensuring resolutions are achieved promptly and efficiently. The role will also involve analyzing complaint data to identify trends and areas for improvement, maintaining records of complaints and resolutions, and communicating with customers and internal teams to provide excellent customer service. The resolutions of the investigated complaints are communicated to customers through our contact center.
One day a week is worked from home.
Qualifications
- Complaint Management and Complaint Investigations skills
- Strong Analytical skills
- Excellent Communication and Customer Service skills
- Ability to work well with a team and independently
- Proficient in using complaint management software and tools is a plus.
- Attention to detail is essential for this position.
-
Complaints Specialist
21 hours ago
Bucharest, Bucureşti, Romania EcoFinance Full time €30,000 - €40,000 per yearEcoFinanceis a dynamically growing FinTech company established in 2015. We offer short-, mid-, and long-term online consumer lending products across Europe and other regions, and we have issued over EUR 350 million in loans since our establishment. We are now expanding our services to the Philippine market.We are looking for aComplaints Specialistto join our...
-
Operation Deal Manager
21 hours ago
Bucharest, Bucureşti, Romania Microsoft Full time €30,000 - €60,000 per yearOperations Service Center, within Microsoft Business Operations, provides support for Volume Licensing, Industry Solutions and Unified customers to transact with Microsoft. We are accountable to ensure complaint and timely deal and transaction processing by pursuing process efficiency, timeliness, quality, and compliance, all while providing world class...
-
Client Advisor with Italian
3 days ago
Bucharest, Bucureşti, Romania Computer Generated Solutions, Inc. Full time 20,000 - 25,000 per yearWe are in the business of helping people: we resolve customer questions, complaints and requests via telephone.Do you have advanced Italian and English skills-Are you very skilled in using a computer-Work experience in customer support will be considered an advantage but it's not mandatory as we provide necessary training.Communication and negotiation...
-
Call Center Manager
21 hours ago
Bucharest, Bucureşti, Romania Northreach Full time €30,000 - €60,000 per yearNorthreach is a dynamic recruitment agency that connects businesses with top talent in the fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.Call Centre Manager Location:...
-
Xiaomi Store Deputy Store Manager
21 hours ago
Bucharest, Bucureşti, Romania Xiaomi Technology Full time 30,000 - 60,000 per yearResponsibilities:Store operation: Complete all the operation and management work of the store to ensure the operation efficiency and service quality. Evaluate the business condition of the store, find problems in time, and propose solutions. Maintain good communication and collaboration with the platform and headquarter, and cooperate with the implementation...
-
Sales Account Manager
21 hours ago
Bucharest, Bucureşti, Romania AUTO1 Group Full time €20,000 - €60,000 per yearCompany Description AUTO1 Group is Europe's leading car trading platform which connects the automotive industry through technology. We lead business activities in more than 30 European countries and enable dealers can buy seamlessly via our brand Job Description We are currently seeking a motivated and enthusiastic Junior Sales Agent who is fluent in...
-
Sales Account Manager
21 hours ago
Bucharest, Bucureşti, Romania AUTO1 Group Full time 30,000 - 40,000 per yearCompany DescriptionAUTO1 Group is Europe's leading car trading platform which connects the automotive industry through technology. We lead business activities in more than 30 European countries and enable dealers can buy seamlessly via our brand Job DescriptionWe are currently seeking a motivated and enthusiastic Junior Sales Agent who is fluent in Slovenian...
-
Jr Asst Food Beverage Manager
5 days ago
Bucharest, Bucureşti, Romania Holland America Line Full time 20,000 - 30,000 per yearDepartment:FB SvcLocation:Romania - Job CruiseDescriptionBy applying to this position, your application will be submitted to Job Cruises, one of Princess Cruises official Hiring Partners based in Romania. A recruiter from Job Cruise will contact you soon if your qualifications meet our requirements for this position.As the world's leading cruise line, our...
-
Distributor Business Manager EUR AFR
20 hours ago
Bucharest, Bucureşti, Romania Metso Full time 90,000 - 120,000 per yearJoin an industry leader and make a positive change in the sustainable use of the world's natural resources.Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and...
-
Customer Care Jr Process Associate
21 hours ago
Bucharest, Bucureşti, Romania Smartedge Solutions Full time 20,000 - 25,000 per yearPosition:Customer Care Jr Process AssociateLocation:Bucharest RomaniaType: PermanentResponsibilities:· Handling of inbound and outbound calls to address various call types from customers.· Handling of incoming transactions (chat/email/social media) to address queries from various customers.· Handling technical queries including troubleshooting for client...