Complaints Manager

21 hours ago


Bucharest, Bucureşti, Romania 3nyble Technologies Full time 20,000 - 25,000 per year

Company Description

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Role Description

This is a full-time, on-site role for a Complaints Manager based in Bucharest, Romania (near Politehnica subway). The Complaints Manager will be responsible for managing and investigating complaints from customers, ensuring resolutions are achieved promptly and efficiently. The role will also involve analyzing complaint data to identify trends and areas for improvement, maintaining records of complaints and resolutions, and communicating with customers and internal teams to provide excellent customer service. The resolutions of the investigated complaints are communicated to customers through our contact center.

One day a week is worked from home.

Qualifications

  • Complaint Management and Complaint Investigations skills
  • Strong Analytical skills
  • Excellent Communication and Customer Service skills
  • Ability to work well with a team and independently
  • Proficient in using complaint management software and tools is a plus.
  • Attention to detail is essential for this position.

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