Antifraud, Payments and Risk Team Leader

It's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.

Our colleague will coordinate, monitor, and support the activities of the Anti-Fraud, Payments & Risk (APR) team to ensure SLA compliance, process efficiency, and adherence to regulatory requirements, contributing to operational and payment process security, fraud prevention, and the development of the team.

We are looking for someone who:

• Has the ability to manage complex activities under pressure while maintaining calm and sound judgment
• Has excellent communication and teamwork skills, with a willingness to share knowledge
• Proves an advanced English level
• Has the ability to plan, analyze, and prioritize tasks
• Has as eye for detail with a results-oriented mindset
• Has a commitment to continuous performance improvements
• Proves a proactive approach
• Is persistent and determined to achieve goals and meeting deadlines.

What you'll be doing:

• Supervise the daily operations of the APR team, maintaining volumes and SLAs at optimal levels
• Monitor incoming and outgoing payments, ensuring the efficient functioning of all PSPs
• Ensure player fund withdrawals are legitimate
• Monitor active bonus campaigns and identify their vulnerabilities
• Ensure all processes are updated according to compliance requirements and maintain effective communication with Compliance, AML, and Legal departments
• Report suspicious money laundering cases to the AML team and contribute to maintaining the False Identity Register
• Provide support and training to new colleagues for integration and procedural understanding
• Allocate roles and responsibilities within the team, conduct periodic performance reviews, and lead 1:1 feedback meetings
• Identify solutions for sensitive situations, maintaining a balance between team support and business-oriented strategic thinking
• Monitor refund processes, adapting them to industry trends
• Maintain high-level communication with other team leaders to improve process efficiency
• Specialize in detecting fraudulent activities, applying account blocking and transaction verification procedures
• Participate in agent performance evaluations and identify the team's training needs
• Actively contribute to maintaining a positive and respectful work environment with colleagues and clients
• Responsible for the quality and efficiency of the activities performed
• Accountable under disciplinary, civil, and criminal law for non-compliance with duties
• Maintain confidentiality of information during the employment contract and for 5 years after its termination

About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.

Superbet's ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group's global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.

Global Recognition and Standards
In 2019, Blackstone Inc., the world's largest private equity firm, recognized Superbet's vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.

As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).