
Customer Care Jr Process Associate
2 weeks ago
Position:
Customer Care Jr Process Associate
Location:
Bucharest Romania
Type
: Permanent
Responsibilities:
· Handling of inbound and outbound calls to address various call types from customers.
· Handling of incoming transactions (chat/email/social media) to address queries from various customers.
· Handling technical queries including troubleshooting for client diabetes-devices management software and app.
· Handling requests for free of charge items.
· Assisting customers to make the right product choice.
· Determine based on product complaint if warranty claim applies and if so, order, replacement product.
· Log information related to product complaints, to be researched by the quality team.
· Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
· Response to Inbound email or whitemail via phone, email or whitemail.
Candidate' profile
:
· Advanced level of English.
· Advanced level in any one language mentioned(German/Dutch/Italian/Portuguese)
· Excellent verbal and written communication skills.
· Problem-solving: Ability to address customer concerns and find solutions.
· Negotiation: Strong negotiation skills to secure favorable deals.
· Sales Acumen: Understanding of sales strategies and techniques.
· Highly self-motivated to deliver superior customer experience.
· High energy level and personal resilience.
· Integrity and desire to comply with all legal and moral standards.
· Service and quality oriented.
Nice to have skills:
· Experience in Medical Device BPO /Diabetes devices.
· CRM Proficiency in using CRM software
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