Customer Care Jr Process Associate

2 weeks ago

Bucharest, Bucureşti, Romania Smartedge Solutions Full time 15,000 - 25,000 per year

Position:
Customer Care Jr Process Associate

Location:
Bucharest Romania

Type
: Permanent

Responsibilities:

· Handling of inbound and outbound calls to address various call types from customers.

· Handling of incoming transactions (chat/email/social media) to address queries from various customers.

· Handling technical queries including troubleshooting for client diabetes-devices management software and app.

· Handling requests for free of charge items.

· Assisting customers to make the right product choice.

· Determine based on product complaint if warranty claim applies and if so, order, replacement product.

· Log information related to product complaints, to be researched by the quality team.

· Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.

· Response to Inbound email or whitemail via phone, email or whitemail.

Candidate' profile
:

· Advanced level of English.

· Advanced level in any one language mentioned(German/Dutch/Italian/Portuguese)

· Excellent verbal and written communication skills.

· Problem-solving: Ability to address customer concerns and find solutions.

· Negotiation: Strong negotiation skills to secure favorable deals.

· Sales Acumen: Understanding of sales strategies and techniques.

· Highly self-motivated to deliver superior customer experience.

· High energy level and personal resilience.

· Integrity and desire to comply with all legal and moral standards.

· Service and quality oriented.

Nice to have skills:

· Experience in Medical Device BPO /Diabetes devices.

· CRM Proficiency in using CRM software

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