Contact Center Support- German

21 hours ago

Bucharest, Bucureşti, Romania IGT Solutions Full time €20,000 - €40,000 per year

Position: Customer Support

Job Description

· Excellent writing and speaking skills in German(B2- C1 level ) is mandatory

· Advanced English level

· Previous work experience in an international airline environment / operations is a valuable advantage, but not mandatory

· Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage

· Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage

· Graduate in any discipline / Under graduates

· Willingness to search for required information from customer with a strong focus on solving clients requests

· Proficient in Microsoft Office, Outlook

· Willing to work in a contact center environment with rotational shifts (including late shifts)

Key Responsibilities:

·Deliver exemplary customer service via emails and phone calls

·Answer emails messaging and manage voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

Please fill below details & share if the above details suits you on

  1. Current Organization

  2. Years of Experience

  3. Proficiency in German

  4. Are you comfortable working from Office?

  5. Do you have a valid Work Permit?

  6. Are you in Agreement on above Financials?

  7. Any Holiday Plans?

  8. How soon would you be able to Join?

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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