SA&C Management Coordinator

SA&C (SERVICE ASSET & CONFIGURATION) MANAGEMENT COORDINATOR
WITH FRENCH
BUCHAREST
ENGIE GBS ROMANIA
One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience, take on exciting challenges, and shape the path that suits you. Join us and be part of the adventure of our century

What you will do:
ENGIE IT provides global IT services for ENGIE's Business Units, regional entities, and subsidiaries. The transversal SACM team (Service Asset & Configuration Management), following ITIL best practices, ensures the reliability, coherence, and operational usability of the Configuration Management Database (CMDB) across the organization.

The CMDB supports many vital functions: IT infrastructure representation, service ownership mapping, process traceability (incidents, changes, problems), service subscriptions, asset management, and billing foundations.

This position will be integrated into the Configuration Management team based in Romania, with a strong operational role in managing data quality, process communication, continuous improvement, and support for automation projects.

Responsibilities:

• Relay CMDB process rules and data model documentation across teams, ensuring proper use of CI types, attributes, and relationships, while supporting operational teams in understanding the required level of data granularity.
• Collect modeling needs from IT teams and service owners, evaluate alignment with the existing data model, suggest adjustments, and support service modeling activities including CI creation, relationships, and attributes.
• Assist teams with data imports, templates, CMDB usage, and automation tools for updates (e.g., discovery tools, service request workflows); also contribute to technical and functional specifications, and support testing and deployment of CMDB updates.
• Conduct regular audits comparing physical and cloud inventories to the CMDB, identify discrepancies, propose corrections, maintain baselines to measure progress, and trigger escalation procedures when needed.
• Produce regular reports on data quality, update errors, asset inventory, and CMDB completeness and compliance; also support billing-related reporting and handle ad hoc data extractions.
• Maintain the CMDB "location" table, ensure regular updates from IT teams, manage bulk data imports/updates, support automation, respond to extraction requests, and follow up on service consumption and license deactivation after employee offboarding, raising requests for unreturned assets or access issues as needed.

Desired education, expertise, and skills:

• Technical & Functional Expertise
• Deep knowledge of ITSM tools (ServiceNow preferred), especially the CMDB module.
• Good understanding of data modeling and CMDB structures.
• Experience in mass data management (import/export, templates).
• Proficiency in query creation (SQL or similar) and relational table handling.
• Proactive and autonomous
• Strong organizational and synthesis abilities
• High attention to detail and reliability
• Effective written communication (in English and French)
• Ability to collaborate across departments and roles (technical, functional, managerial)
• Pedagogical mindset to support knowledge sharing and adherence to processes
• Comfortable leading discussions in both French and English, in meetings and written reports

Benefits:

• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment.

Only candidates selected for interviews will be contacted.
If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice:

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

GBU: GBS

Divizie: GBS Europe - Romania

Companie: ENGIE GBS ROMANIA SRL.

Experiență profesională: Experimentat (3-15 ani experiență)

Nivel studii: Diplomă de Licență