Java Support Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Descriptio

n

The SS&C Digital team drives innovation across our product suite, delivering scalable, resilient, and modern platforms to clients operating in complex markets. Our mission is to simplify financial operations and transform customer experiences through cutting-edge software solution

s.

We are seekin
g a Backend Java Support Engi
neer to work as part of our Life and Pension Digital Engineering Team. The post holder will investigate defects reported by clients and client programme testers to determine if the software is defective and, if so, what action should be ta

ken.When no issues require investigation, the post holder will be assigned engineering work to fix/develop the prod

**uct.

Key Responsibi**

litiesTriage and Investi

• gation

Own the defect process from first report through to resolution (i.e. code fix required, upstream system has to change or confirmed no fault
- found).Provide status reports to Engineering and Product Ma
- nagers.Provide feedback to the team on the issues identified in Pro
- ductionFeed into quality improvements, support the QA Team in developing new tests/app
- roachesFeedback into Software Design to ensure design defects are removed in later iterations of the p

**roject.

Coding and De**

• velopment

Develop features, fix and enhancements following coding/design guidelines as a member of
- the team.Review Code to ensure others have complied with required
- standards.Prepare Hot Fixes/Adhoc releases a

**s required

Collaboration & Co**

• mmunication

Work as a member of the team; this is a key role in helping to raise awareness of potential defects and promoting a fuller understanding of the overall system, which will be using several systems of record and serving multiple country markets. This role aims to help the team code out defects and promote good quality testing to ensure defects are c
- aught early.Provide a primary point of contact for stakeholders in Support and client programmes to raise defects and the status of current inv

estigations.Required Skills and Desirabl

• e Experience

Strong background in software engi
neering with hands-on expertise in Java and Java-bas
ed frameworks (Spring, Hibe
- rnate, etc.).Demonstrated expe
rience in an enterprise-scal
e environment, ideally within the financial servi
- ces industry.Demonstrable experience in undertaking investigations on complex systems to identify defects and propose

• a resolution

Experience developing cloud-based SaaS
- /PaaS ProductsExperience with other programming languages; ideally, "full stac
- k experience".Deep understanding of modern architecture paradigms (e.g., microservices, REST APIs, event-dr
- iven systems).Excellent communication and interpersonal skills, with the ability to influence and lead acr

oss functions.Preferred

• Qualifications

Experience in Life and Pension administration, asset management, or financial operati
- ons technology.Familiarity with regulatory and compliance considerations in fina
- ncial services.Exposure to Agile-at-scale frameworks (e.g., SA

Fe, DAD, LeSS).

We encourage applications from people of all backgrounds and particularly welcome applications from underrepresented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in t

he widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based rec

ruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable di

scrimination laws.