Customer Support Agent

1 week ago

Bucharest, Bucureşti, Romania Superbet Full time €40,000 - €60,000 per year

It's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.

What you'll be doing?

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Troubleshooting common issues with a product or service
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, comments, and complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

We're looking for someone who:

  • Proves excellent written and oral communication skills.
  • Has customer orientation and ability to adapt/respond to different types of characters.
  • Has good computers skills.
  • Proves high attention to details.
  • Has the ability to work under stressful and testing situations with customers.
  • Has experience in customer service or customer facing roles

About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.

Superbet's ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group's global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.

Global Recognition and Standards
In 2019, Blackstone Inc., the world's largest private equity firm, recognized Superbet's vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.

As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).

  • Tech Support Agent

    3 days ago

    Bucharest, Bucureşti, Romania HKSW Studios Full time 20,000 - 25,000 per year

    Hacksaw Studios is a company that builds online games. Our games can be played both in social gaming and real money modes. We have a wide distribution and our games are played by millions of people every month by players all over the world.We are currently looking to expand our team with a Junior Tech Support Agent to join our dynamic NOC/ Tech Support...

  • Customer Care Agent

    1 week ago

    Bucharest, Bucureşti, Romania AZGROUPPROD Full time €5,000 - €15,000 per year

    Customer Care Agent – Roadside Assistance (Dutch-speaking)Why this role exists Be the calm, professional voice motorists rely on in critical moments. You will triage emergency calls, coordinate support with our partners, and follow through to successful case closure. Your work directly impacts customer safety, satisfaction, and Allianz Partners' service...

  • Customer Care Agent

    6 days ago

    Bucharest, Bucureşti, Romania myGwork - LGBTQ+ Business Community Full time €15,000 - €30,000 per year

    This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Customer Care Agent - Roadside Assistance (Dutch-speaking)Why this role existsBe the calm, professional voice motorists rely on in critical moments. You will triage...

  • Customer Service Agent

    1 week ago

    Bucharest, Bucureşti, Romania KONE Full time 15,000 - 30,000 per year

    KONE is looking for a Greek-speaking Customer Service Agent to join our Customer Care team in Bucharest.If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.Your role at KONEEmergency support (Callout):Handle urgent calls and dispatch technicians with all necessary detailsCommunicate...

  • Agent Engineer

    3 days ago

    Bucharest, Bucureşti, Romania Wonderful Full time 40,000 - 60,000 per year

    Company DescriptionWonderful enables enterprises to build, test, and deploy customer-facing agents that are deeply localized and deliver instant, expert support across chat, voice, and email. Our platform provides seamless integration and helps businesses enhance their customer support experience. Wonderful aims to create efficient and reliable interactions...

  • Customer Service Agent

    1 week ago

    Bucharest, Bucureşti, Romania KONE Full time 15,000 - 25,000 per year

    KONE is looking for a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.Your role at KONEEmergency support (Callout):Handle urgent calls and dispatch technicians with all necessary details.Communicate...

  • Customer Support Agent

    3 days ago

    Bucharest, Bucureşti, Romania Patrianna Full time 20,000 - 25,000 per year

    About PatriannaJoin Patrianna's mission to create amazing gaming experiences for millions of players worldwide. As a fast-growing, Gibraltar-based company with a globally distributed team, we're building the future of social gaming through innovation, collaboration, and inclusive excellence.We believe great ideas come from everyone, everywhere. Our culture...

  • Transport Customer Service Agent

    6 days ago

    Bucharest, Bucureşti, Romania vidaXL Full time 15,000 - 30,000 per year

    Transport Customer Service AgentWe are looking for a dynamic and detail-oriented Customer Service Agent for the Transport team to join our team at vidaXL. If you thrive in a fast-paced environment and enjoy problem-solving while maintaining a high level of client satisfaction, this is the perfect opportunity for youYou will:Manage first-line communication...

  • iGaming Customer Support Specialist

    6 days ago

    Bucharest, Bucureşti, Romania Gamdom Full time €20,000 - €40,000 per year

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...

  • Customer Support Agent with Italian

    3 days ago

    Bucharest, Bucureşti, Romania REI Development Services Full time 4,000 - 6,000 per year

    Join Our REI Team as a Customer Support with Italian Are you a sociable, enthusiastic, and proactive individual looking for an amazing opportunity? Look no further At REI, we value talented people like you and foster a vibrant and supportive working environment. We believe in teamwork, where we face challenges together and make you feel like part of our...