Customer Support Agent with Italian

Join Our REI Team as a Customer Support with Italian

Are you a sociable, enthusiastic, and proactive individual looking for an amazing opportunity? Look no further At REI, we value talented people like you and foster a vibrant and supportive working environment. We believe in teamwork, where we face challenges together and make you feel like part of our team.

What You'll Bring:

• Proficiency in both written and spoken Italian
  ; conversational level of English is a plus.
• Strong PC and Microsoft Office skills.
• Ability to remain calm and composed when customers are stressed or upset.
• Customer orientation and adaptability to various personalities.
• Previous experience in customer support.
• Exceptional multitasking, prioritization, and time management skills.
• Flexibility to work shifts, including weekends (2 per month):

Hybrid schedule - 2 days WFH/3 Office

09:00-17:00

13:00-21:00

17:00-01:00

Your Responsibilities:

• Maintain a positive, empathetic, and professional attitude towards our valued customers at all times.
• Respond promptly to customer inquiries and provide excellent support.
• Resolve product or service-related issues by identifying the problem, explaining the best solution, and ensuring resolution.
• Understand and assess customers' needs to ensure their satisfaction.
• Process account cancellations or upgrades seamlessly.
• Engage with customers through multiple channels: email, chat, and phone calls.
• Acknowledge and address customer complaints with care and efficiency.
• Process forms, applications, and requests with precision.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate and communicate effectively with your colleagues.
• Work closely with the customer service manager to continuously improve our service quality.
• Provide valuable feedback on the efficiency of our customer service process.
• Ensure ultimate customer satisfaction through exceptional support and professionalism.

Join us in creating unforgettable customer experiences and be part of our dedicated team

Why Join Us?

• Be part of a forward-thinking company in the online casino and sports betting industry.
• Be part of a team of dedicated professionals in a supportive and growth-oriented environment.
• Work on exciting projects that challenge your skills and help you grow.
• Competitive salary and yearly performance bonus.
• Exciting benefits, including meal tickets, coffee, and fruits.
• Welcome packs, trial period gifts, and special event surprises.
• Private insurance coverage for peace of mind.
• 7card membership as part of our comprehensive wellbeing program.
• Transportation reimbursement for work from office (WFO)
• Referral program benefits for bringing in top talent
• Fun social activities like pizza days, lunch meetings, and themed parties.
• Team building events and sports activities to foster a great working environment.
• Training and development programs to support your professional growth.
• Plus, many other exciting perks

Net salary starting from 4000 lei net.

Project: Netbet

About us

Pioneering the digital entertainment space since 2016, R.E.I Development Services stands as a testament to innovation and commitment to excellence. We partner with leading online casino and sports betting platforms (BetFirst, Casino777, NetBet), delivering unparalleled customer service and cutting-edge software and game development. Our global network offers an extraordinary platform for collaboration and communication, sparking innovation and growth.

At our company, we're more than just a team – we're a community. Come be a part of our success story

Apply today to embark on a rewarding career journey where every day is a new learning experience.