Tech Support Agent

3 days ago

Bucharest, Bucureşti, Romania HKSW Studios Full time 20,000 - 25,000 per year

Hacksaw Studios is a company that builds online games. Our games can be played both in social gaming and real money modes. We have a wide distribution and our games are played by millions of people every month by players all over the world.

We are currently looking to expand our team with a Junior Tech Support Agent to join our dynamic NOC/ Tech Support department.

We offer a nice office in Bucharest, an attractive salary, an opportunity to work with other experienced colleagues and the chance to take part in building a team.

We also offer:

  • 23 days of paid holiday / year
  • monthly budget on Benefit Edenred

Please note that we are working full time in the office.

This is a great opportunity for someone who's eager to start or grow their career in technical support, learn from experienced professionals, and make a real impact in a fast-paced, collaborative environment.

What you'll do:

  • Provide technical assistance and support to our clients;
  • Troubleshoot software issues;
  • Collaborate with cross-functional teams to resolve technical issues;
  • Escalate complex cases to senior engineers or specialized teams when needed.
  • Document and maintain accurate records of support activities;
  • Be engaging with all customers with a positive and confident attitude;
  • Use available tools to look up, investigate, and research customer issues;
  • Use technical knowledge and probing skills to identify the symptoms and root causes of the customer's situation;
  • Accurately document all interactions into appropriate support systems and tools;
  • Be alert to pain points that impact customer satisfaction or agent effectiveness, including internal tools, systems, or process limitations, and be willing to share these with leadership members.

What we're looking for:

  • Curiosity about how technology works and a desire to solve problems.
  • A team player who's reliable, open-minded, and enjoys helping others.
  • Eagerness to learn, ask questions, and improve every day.
  • Strong communication skills and ability to explain technical topics simply.
  • Self-motivated, quick learner who thrives in a collaborative environment.
  • Previous tech support experience is a plus, but not required. Basic tech knowledge is enough, we'll help you build the rest

What we offer:

  • A welcoming, team-focused culture where your ideas are heard.
  • A clear learning path and ongoing technical training.
  • Supportive, experienced leadership that values initiative and performance.
  • Fast growth potential — we love seeing juniors evolve into experts.
  • Work-life balance with predictable hours and supportive management.

  • Lead Verification Support Agent

    5 days ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time $15,000 - $30,000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Lead Verification Support Agent for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • It Support and Site Coordinator

    6 days ago

    Bucharest, Bucureşti, Romania H-Tech Supports Full time 20,000 - 40,000 per year

    Job OverviewThe IT Site Support Coordinator will act as the on-site representative for global Tech Foundation services, ensuring smooth local operations and strong communication between business users, third-party providers, and central IT teams. The role focuses on administrative coordination, user guidance, and on-ground support for IT and AV-related...

  • Agent Engineer

    3 days ago

    Bucharest, Bucureşti, Romania Wonderful Full time 40,000 - 60,000 per year

    Company DescriptionWonderful enables enterprises to build, test, and deploy customer-facing agents that are deeply localized and deliver instant, expert support across chat, voice, and email. Our platform provides seamless integration and helps businesses enhance their customer support experience. Wonderful aims to create efficient and reliable interactions...

  • Agentic AI Developer

    1 week ago

    Bucharest, Bucureşti, Romania Dell Technologies Full time 80,000 - 120,000 per year

    The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications, and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of...

  • Tele-Sales Filtering Agent

    2 weeks ago

    Bucharest, Bucureşti, Romania Spotawheel Full time 20,000 - 25,000 per year

    We are changing the way people buy cars, fixing the largely broken used cars sector.Spotawheel, an Endeavor company, is a trusted high-tech used cars B2C platform that redesigned the whole buy-sell process from scratch, ensuring value, transparency and customer satisfaction at the highest levels throughout.Launched in 2015, we are currently incorporated in 3...

  • iGaming Customer Support Specialist

    6 days ago

    Bucharest, Bucureşti, Romania Gamdom Full time €20,000 - €40,000 per year

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...

  • Customer Support Agent

    1 week ago

    Bucharest, Bucureşti, Romania Superbet Full time €40,000 - €60,000 per year

    It's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.What you'll be doing?Responding...

  • Freight Forwarding Agent

    3 days ago

    Bucharest, Bucureşti, Romania C.H. Robinson Full time €15,000 - €30,000 per year

    Job ID: R45934Freight Forwarding Agent Primary Location: Bucharest RomaniaWe're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our ne C.H. Robinson is expanding the team in Bucharest and seeking a Freight Forwarding Agent to join our Global Forwarding division.Are you detail-oriented, service-driven problem-solver with...

  • Hungarian- speaking Reactivation Sales Agent

    6 days ago

    Bucharest, Bucureşti, Romania Enteractive Full time €15,000 - €30,000 per year

    We are Enteractive, a service provider in the online gambling (iGaming) industry. We are the industry leader and the experts in player reactivation. Be it online casino or sportsbook, we know how to reactivate players and increase their retention and loyalty to the brands we work with. Through our custom-made tech (Re)Activation Cloud, we communicate with...

  • Freight Forwarding Agent

    3 days ago

    Bucharest, Bucureşti, Romania C.H. Robinson Full time 15,000 - 30,000 per year

    We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our neC.H. Robinson is expanding the team in Bucharest and seeking a Freight Forwarding Agent to join our Global Forwarding division.Are you detail-oriented, service-driven problem-solver with a passion for the dynamic world of global logistics? At C.H. Robinson, we're...