Customer Support Agent

3 days ago

Bucharest, Bucureşti, Romania Patrianna Full time 20,000 - 25,000 per year

About Patrianna
Join Patrianna's mission to create amazing gaming experiences for millions of players worldwide. As a fast-growing, Gibraltar-based company with a globally distributed team, we're building the future of social gaming through innovation, collaboration, and inclusive excellence.

We believe great ideas come from everyone, everywhere. Our culture thrives on smart execution, continuous learning, and empowering every team member to make real impact from day one.

The Role

Be the hero who turns player challenges into success stories. You'll be the friendly voice and problem-solving expert ensuring every customer feels valued, heard, and supported.

What You'll Do

  • Connect and solve: Handle player inquiries across chat, email, and phone with genuine care and efficiency
  • Be a problem-solver: Resolve account, purchase, and technical issues while creating positive experiences
  • Collaborate for impact: Work with specialized teams to tackle complex cases and drive improvements
  • Shape our future: Document feedback and identify trends that help us build better products
  • Drive excellence: Meet performance goals while maintaining the human touch that makes us special
  • Grow continuously: Learn new tools and techniques while mentoring teammates

You'll Thrive Here If You

  • Have customer support experience (online gambling, or social casino)
  • Communicate with clarity, empathy, and natural problem-solving instincts
  • Enjoy multitasking across systems while maintaining attention to detail
  • Embrace flexible schedules including evenings and weekends
  • Work independently while being a collaborative team player
  • Stay resilient and patient when helping frustrated customers

You will need your own office setup with a self-provided laptop or PC, headset, and a reliable internet connection that meets the following requirements:

  • PC: Intel i5 4th Gen (or higher) – self-provided, OS Version: Windows 10 or higher , RAM: Minimum 8 GB, HDD Space: Minimum 1 GB available
  • Internet: Ethernet/hardline connection with a minimum 10Mbps upload & download speed, backup internet provider for reliability
  • Requirement to work flexible hours, including weekends, nights, and holidays.

Why You'll Love Working With Us

Growth Without Limits: Every challenge becomes a skill-building opportunity with clear career pathways

Ego-Free Culture: Your ideas matter in our collaborative, politics-free environment

Real Ownership: See direct impact on millions of players' gaming experiences

Recognition That Matters: Meaningful appreciation for your contributions and achievements

Work Your Way: Flexibility to perform at your best while supporting global players

Global Impact: Help create seamless, engaging experiences for players worldwide

We're committed to equal opportunity and welcome applications from all backgrounds. Your unique perspective makes us stronger.

Ready to level up your career? Apply today

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