Transport Customer Service Agent

6 days ago

Bucharest, Bucureşti, Romania vidaXL Full time 15,000 - 30,000 per year

Transport Customer Service Agent

We are looking for a dynamic and detail-oriented Customer Service Agent for the Transport team to join our team at vidaXL. If you thrive in a fast-paced environment and enjoy problem-solving while maintaining a high level of client satisfaction, this is the perfect opportunity for you

You will:
  • Manage first-line communication with clients and depots.
  • Create and maintain client accounts in TMS, set up and update client profiles, including price agreements and specific conditions
  • Process order entries: handle forecasted orders for fixed clients and manual entries for backloads and extra trips.
  • Maintain regular communication with depots via email/Teams, and prepare depot and performance reports.
  • Provide accurate estimated arrival times (ETAs) to various depots (Dobra, Oslo, Kolding, Sofia, and others)
  • Inform Customer Service about waiting charges and cancellations, ensuring accurate documentation in RR.
  • Regularly update ETA/ATA details for clients such and send Proof of Deliveries (PODs) to clients as required.
We Offer:
  • Meal tickets
  • Private medical subscription
  • 20% discount on all vidaXL products
  • Vacation vouchers
  • Discount on ESX Subscription
  • Opportunities for personal and professional growth
  • 23 vacation days per year
We Ask:
  • Strong communication skills, both written and verbal, in English.
  • Proactive and solution-oriented mindset with a focus on customer satisfaction.
  • Experience with administrative and operational tasks in logistics or transport (preferred).
  • Ability to work effectively under pressure and manage multiple tasks simultaneously.
  • Analytical skills with attention to detail and the ability to manage client accounts efficiently.
  • Flexibility and readiness to visit clients when necessary.

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006, vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.

Join us to growXL

Want to join us?

We look forward to your application For more information, contact our Talent Advisor: Ioana Voinea.

  • An assessment will be part of our recruitment process

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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