Customer Service Specialist with Portuguese

At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Job Description
Areas of responsibilities

• Creates Master Leasing Agreement and Individual Contract, and initiate electronic contract signing
• Ensures all contracts, addendums & other legal documents are set up in NOLS as per the current applicable processes, accurately and in a timely manner
• Performs contract setup/processing/maintenance/changes within agreed SLAs
• Assures interface between support sales, support business, delivery organizations, process development and the customer
• Ensures that the contracts are handled correctly from a commercial and legal point of view
• Responsible for carrying out high-quality customer service by creating robust documentation and process mapping and being part of an end-to-end support of transition
• Keeps the systems up to date from a contract administration standpoint and assumes responsibility for the quality measures of the data in the systems
• Provide resolution to all queries coming from internal stakeholders (Commercial, Back office, credit and order delivery teams)
• Acts as support enabler to develop procedures and training material, based on knowledge capture
• Ensures all process controls are effectively implemented, and all key performance indicators reach the targeted level;

Job Requirements

• University degree/diploma (e.g. in business, management, economics, etc); English (fluent, verbally and written);
• Portuguese- advanced or mid level;
• Ideally 2 years' experience working in Customer Service;
• Intermediate MS Office (Excel, Access) skills;
• Familiarity with SAP ERP systems and tools an advantage;
• Continuous improvement mindset;
• Experience working in a multi-lingual international organization;
• May be required to travel for work;

As a member of our team, you will benefit from:

• 25 days of annual leave;
• 1 sick day/year;
• 1 day off for your birthday;
• Family Private healthcare subscription at Sanador/Regina Maria ;
• Monthly budget in Benefit Platform;
• Holiday gifts for Easter, Christmas through Benefits Platform;
• Loyalty bonus at 3 and 5 years seniority in company;
• Special events bonus (marriage, child birth, other);
• Opportunities and trainings for ongoing professional growth and career advancement;
• Hybrid work setup - 2 days/week in the office (Timpuri noi metro station);
• Discounts for dental care from Edent clinic;
• Massage in the office on Tuesday and Wednesday;

Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.