Travel Advisor-Portuguese/German or French Speaker

24 hours ago

Bucharest, Bucureşti, Romania Cross Border Talents Full time €15,000 - €25,000 per year

Exciting Opportunity as a Travel Consultant in Bucharest

Location: On-site in Bucharest, Romania

Working Hours:

  • Portuguese: Two rotating shifts, Monday to Friday: 11:00 AM to 8:00 PM or 2:00 PM to 11:00 PM.
    Winter hours: 3:00 PM to 12:00 AM.
  • German & French: Monday to Friday, 10:00 AM to 7:00 PM.
  • 8 hours per day within the designated working hours, with 2 days off.

Salary & Benefits:

  • Salary based on the language you work with (Portuguese, German or French).
  • Meal vouchers (25 RON ).
  • Private medical insurance.
  • Transportation reimbursement.

Requirements:

  • High school diploma.
  • Resident in Bucharest.
  • C1 level in Portuguese, French, or German + B2 level in English.
  • Minimum 6 months of experience in customer service, call center, hospitality, or service industries. (mandatory)

Responsibilities:

  • Provide exceptional customer service via email and phone.
  • Handle emails and manage calls from customers of leading airlines, assisting with flight changes, cancellations, lost luggage, and complaints.
  • Communicate with clients through various channels in Portuguese and English.
  • Respond promptly to customer inquiries.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Ensure customer satisfaction and provide professional customer support.

Important Notes:

  • Interviews held at our Bucharest office.

If you're interested in this exciting opportunity, please send us your updated resume. We look forward to meeting you

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