Customer Service Specialist

Biocodex
is a French family-owned pharmaceutical company headquartered in Gentilly, near Paris, France. The company was founded in 1953 to develop and market the world's first probiotic yeast strain,
Saccharomyces boulardii
CNCM I-745
, discovered in 1923.

Building on relationships established for nearly 70 years with healthcare professionals, the
Biocodex
teams work daily for the health of all and focus their activities around three main areas:

• Microbiota
  to educate the general public and healthcare professionals on the growing importance of microbiota, advance scientific breakthroughs in microbiota by funding academic research, provide solutions for preserving microbiota health with its unique probiotic drug Saccharomyces boulardii CNCM I-745, innovate with its Symbiosys range and make early-stage investments in start-up companies;
• Orphan diseases
  for patients with severe orphan pathologies around the world, such as DIACOMIT, which is indicated for the treatment of Dravet syndrome, a rare and very severe form of epilepsy in children;
• Women's health
  with the Saforelle brand for women of all ages.

We are currently looking for a skilled and motivated
Customer Service Specialist
to be a vital part of
Biocodex Romania
team. In this role, you will play a pivotal part in shaping and managing our sales and purchasing of goods processes, ensuring smooth operations and compliance with
Romanian regulations
.

As a key member of our local team, you will contribute to the success of our organization by leveraging your expertise in
Logistic and Customer Service functions
.

Responsabilities:

• Represents company to external and internal customers, answers product-related questions, traces damages, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.
• Manages web-based ordering or registrations, discusses with management regarding customer credits, returns goods for credit, identifies quality assurance complaints.
• Provides allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• Manages inventories with short expiry date, offers solutions for damages.
• Processes in ERP/SAP the goods purchases and sales, monthly/periodical discounts, returns and inventory audits as well as all necessary reports.
• Works with the logistic partner and its infrastructure to send the sales documents for delivery.

Key Requirements:

• Bachelor's degree (preferably in Accounting, Economics or a related field);
• Good level of English (spoken and written);
• Technical skills (Excel Intermediate/advanced);
• Familiar with SAP would be an advantage;
• At least 3 years' Pharma Industry experience in Customer Service/Logistics;
• Project planning and project management skills;
• Build strong relationships with third-party customers and suppliers;
• Ability to work in a multifunctional, multicultural environment;
• Skilled in using problem-solving techniques to address operational issues.

Other Information:

• Type of contract
  : Full-time
• Status
  : permanent
• Location
  : Bucharest

Perks & Benefits:

• competitive salary package;
• private medical subscription;
• travel insurance;
• meal vouchers;
• gift vouchers.

Position open to people with disabilities and all genders.

WHY BIOCODEX

Our four values are driving forces and bonds for all teams:
we play collectively; we shape fair relations; we dare to innovate; we care for our ecosystem.

At
Biocodex
, we do not discriminate on the basis of gender, age, disability, nationality or sexual orientation. In fact, we welcome diversity, which we recognize as a source of strength for the company.

At Biocodex, our
CSR approach
is an holistic one to reconcile the
« 4P's »: « People, Planet, Profit and Purpose »
and we also ensure that our employees are provided with necessary and relevant tools for both their personal and professional development, while offering them competitive advantages and services.

Join us