Customer Support Agent aEUR" English and Portuguese
6 days ago
- Advanced English and Portuguese (spoken and written)
- Fast and accurate typing skills, especially during live client calls
- Excellent communication and multitasking abilities
- Prior experience in customer service or call center roles is a plus
- Attention to detail, professionalism, and problem-solving mindset
- Flexible schedule availability (if applicable - Responding promptly to customer inquiries.
- Handle inbound/outbound calls with clients in English and Portuguese
- Accurately document client information and case details in real time
- Maintain a professional and empathetic tone during calls
- Follow internal procedures and quality standards
- Understand the customer's needs and assist with general inquiries, product support and troubleshooting via phone/e-mail .
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