Customer Success Community

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you.  There are plenty of other perks. Apply to find out more.

This community brings together all roles that focus on building long-term relationships with our customers — including Customer Success Manager, Customer Support, Customer Experience, Renewals, Retention, Consulting and related areas such as onboarding, advocacy, and customer health.
Our mission is to make sure customers get the best value from our solutions, enjoy their experience with us, and stay with Access for the long run.

You understand customers and genuinely care about their success. You enjoy solving problems — often before they even happen — and you thrive when collaborating with teams across the business. You're driven by outcomes, relationships, and the satisfaction of seeing customers succeed thanks to your support.

• Build and maintain relationships with existing customers through onboarding, support, renewals, and retention, ensuring they achieve their goals with our products.
• Monitor customer health metrics, identify potential risks, and work proactively with internal teams to deliver solutions.
• Create and deliver initiatives that enhance customer engagement — such as training sessions, webinars, documentation, and advocacy activities (e.g. testimonials, case studies).
• Collaborate closely with Product, Support, and Marketing teams to share customer feedback and help improve our products and services.

• Previous experience in Customer Success, Customer Support, Retention, or other customer-facing roles.
• Excellent communication and empathy skills, with the ability to explain technical concepts clearly and confidently.
• Basic data analysis skills — understanding usage, satisfaction, or churn metrics and using insights to take action.
• A proactive attitude: you notice opportunities, suggest improvements, and manage multiple priorities in a fast-paced environment.

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. 

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.